Kianna Graves
Maywood
Summary
Dedicated Food Service Professional with hands-on experience in food preparation and customer service. Expertise in maintaining clean and safe work environments while ensuring high standards of quality service delivery. Strong team collaboration skills with a proven ability to adapt to changing needs and achieve results.
Overview
15
15
years of professional experience
Work History
Customer Service Delivery Driver
Kroger
09.2022 - Current
- Assisted in loading and unloading deliveries, optimizing workflow and efficiency.
- Maintained a clean and organized delivery vehicle, ensuring safe transportation of perishable goods.
- Navigated routes effectively using GPS technology to minimize delivery times.
- Delivered groceries efficiently, ensuring timely and accurate service to customers.
- Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
- Ensured freshness and quality of produce and meats, leading to repeat customers and positive feedback.
Prep Cook
Holistic Chef & Catering
08.2014 - 09.2022
- Reduced waste by managing inventory and optimizing food preparation methods.
- Prepared ingredients in accordance with daily menu requirements and special dietary needs.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Ensured kitchen compliance with health regulations through organized workspace maintenance.
- Suggested seasonal ingredients to improve menu offerings, driving innovation in dish ideas.
- Maintained consistent flavor profiles by monitoring food quality during cooking.
- Saved preparation time by pre-cutting fruits and vegetables efficiently.
Customer Service Associate
Walmart
07.2010 - 07.2014
- Ensured high customer satisfaction through effective inquiry assistance and prompt service.
- Enhanced customer loyalty by resolving issues through strong communication skills.
- Trained new staff on food preparation and service protocols for consistency.
- Maintained high food quality and presentation standards by proactively addressing issues.
- Greeted customers and fulfilled requests, providing clear answers to inquiries.
- Sanitized dishes and utensils, ensuring adequate supplies for busy customer loads.
Education
Certificate of Technical Studies - Dental Hygiene
Illinois School of Health Careers
Chicago06-2013
High School Diploma -
Orr Academy High School
Chicago, IL06-2010
Timeline
Customer Service Delivery Driver
Kroger
09.2022 - Current
Prep Cook
Holistic Chef & Catering
08.2014 - 09.2022
Customer Service Associate
Walmart
07.2010 - 07.2014
Certificate of Technical Studies - Dental Hygiene
Illinois School of Health Careers
High School Diploma -
Orr Academy High School