Kianna Fortner
Bellwood
Summary
I have 10 years plus in Customer service with strong ability to multi-task, prioritize, and manage time effectively, Interested in the position of Customer Service Representative, offering ability to handle high volume calls, active listening skills, and proven ability to resolve customer complaints in a professional manner, Also have some knowledge of sit down forklift and pallet jack
Overview
7
7
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Keurig Dr Pepper
11.2024 - Current
- Securing and monitoring the loading of trucks, ensuring the correct products are selected and loaded in the right quantities
- Doing audits for certain routes throughout the week
Housekeeper
Holsten Management
06.2023 - 07.2024
- Keeping facilities and common areas clean and maintained
- Vacuuming, sweeping, and mopping floors
- Cleaning and stocking restrooms
- Cleaning up spills with appropriate equipment
- Notifying managers of necessary repairs
- Collecting and disposing of trash
- Assisting guests when necessary
- Keeping the linen room stocked
- Properly cleaning upholstered furniture
Parent Mentor
McKinley Elementary School
10.2022 - 04.2023
- Demonstrates prompt and regular attendance
- Develops communication introducing the program to schools, and communities
- Arranges meetings with families and with personnel representing schools, and other communities
- Maintaining a website for links to resources and materials
- Coordinates the delivery of presentations for parents on various topics related to students and in the classroom
- Develops and/or provides educational opportunities for parents and students
- Attends statewide and metro area parent mentor meetings
- Meets with parent mentor as needed
- Performs other duties as assigned by appropriate administrator
Shift Supervisor
CVS Health
03.2023 - 10.2023
- I overseeing business operations on my shift
- I also delegate tasks, resolve problems, and make sure that everything goes smoothly for everyone during a given work shift, including stocking inventory all day long until closing down at night
Warehouse Worker
Home Depot
08.2021 - 12.2022
- Receiving and documenting merchandise for delivery or return
- Keeping an inventory of all merchandise entering or exiting the warehouse
- Identifying any missing, lost or damaged materials and immediately notify the supervisor
- Ensuring that all the merchandise is safely and securely packed and labeled for shipping
- Managing all merchandise with appropriate care
- Assisting with training of newly employed workers
- Scanning labels to ensure products are shipped to the right destination
Driver
Quest Diagnostics
01.2021 - 09.2021
- Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures
- Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination
- Responsible for operating company vehicle safely as well as maintaining a valid driver's license and driving record within acceptable company guidelines
- Ensure route is started with proper equipment tools
- I.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc
- Follow route as scheduled/sequenced while allowing for will-call stops and special pickups
- Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature
- Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes
- Place 'Door Hanger' for will-call clients with no specimens out
- Place 'Door Hanger' for Daily clients who regularly provide specimens but none are available at scheduled pick up
- The RSR is required to notify their Supervisor and/or Team Leader of service issues
Assistant Manager
Family Dollar
04.2018 - 05.2020
- Process sales transactions
- Calculate the cost of products or services
- Accept payments
- Calculate and return change when required by the payment method
- Maintain adequate change denominations in the cash drawer and request additional change
- Answer customer questions about products or services
- Reconcile cash drawers and sales receipts
- Report issues with equipment
Education
High school diploma -
West Alternative H.S
Chicago, IL06.2005
Skills
- Cash handling
- Warehouse distribution
- Cashiering
- Merchandising
- Communication skills
- Shipping & Receiving
- Warehouse experience
- Retail sales
- Security
- Experience with children
- Specimen collection / processing
- Mentoring
- Sales
- Computer skills
- Customer support
- Delivery Driver Experience
- Cash register
- POS
- RF scanner
- Customer service
- Stocking
- Packaging
- Pallet jack
- Guest services
Certification
- PERC Card, 11/01/23, 11/01/27, Perc card to work in the security field
- Driver's License
Personal Information
Willing To Relocate: Illinois
Timeline
Warehouse Worker
Keurig Dr Pepper
11.2024 - Current
Housekeeper
Holsten Management
06.2023 - 07.2024
Shift Supervisor
CVS Health
03.2023 - 10.2023
Parent Mentor
McKinley Elementary School
10.2022 - 04.2023
Warehouse Worker
Home Depot
08.2021 - 12.2022
Driver
Quest Diagnostics
01.2021 - 09.2021
Assistant Manager
Family Dollar
04.2018 - 05.2020
High school diploma -
West Alternative H.S
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