Summary
Overview
Work History
Education
Skills
Websites
References
Leadership Experience
Timeline
Generic

KIANDRA RUFFIN

Chicago

Summary

Experienced professional with a strong background in front desk operations, office management, and receptionist roles across fast-paced environments. Currently transitioning into the construction industry with a focus on assistant project management. Proficient in software development fundamentals, system administration, and technical support through ongoing training. Skilled in problem solving, optimizing workflows, and collaborating efficiently with cross functional teams. Committed to continuous learning and staying current with industry trends to drive operational success and project efficiency.

Overview

11
11
years of professional experience

Work History

Front Desk Manager / Receptionist

Sugaring NYC
Chicago
04.2023 - 03.2025
  • Managed 50+ client appointments per day, ensuring seamless scheduling and reducing errors by 30%.
  • Oversaw and tracked 100+ inventory items, reducing supply shortage by 20% through proactive restocking.
  • Built rapport with potential customers through networking events.
  • Developed customized sales strategies based on client needs.
  • Processed $5,000+ in weekly transactions, maintaining 100% accuracy in payment handling and customer billing.
  • Coordinated staff schedules, ensuring 95%+ shift coverage efficiency and reducing last-minute scheduling conflicts.
  • Maintained and organized office files and records, ensuring easy accessibility for salon owner.
  • Managed incoming and outgoing correspondence, including emails, letters, and packages.

Assistant Store Manager

The Vitamin Shoppe
Chicago
08.2017 - 05.2021
  • Promoted from key holder to assistant store manager after 1 year of hire.
  • Supervised and trained 4+ employees, improving team efficiency, and reducing onboarding time by 30%.
  • Managed $3,000+ in daily transactions, maintaining zero discrepancies in financial records.
  • Managed inventory for 200+ SKUs, ensuring 98% stock availability and reducing shortages.
  • Maintained an organized and visually appealing display area to attract customer attention and enhance the shopping experience.
  • Conducted regular performance evaluations of team members to drive productivity and professional growth.
  • Consistently met or exceeded monthly sales targets by actively promoting new products and upselling additional items.

Beauty Advisor

Target
Chicago
09.2014 - 08.2017
  • Provided customer service and front desk support, assisted 50+ customers daily.
  • Managed point-of-sales transactions and processed payments with accuracy.
  • Maintained product inventory and conducted stock audits to ensure proper supply levels.
  • Demonstrated extensive knowledge of various beauty brands, product features, and benefits to effectively educate customers and drive sales.
  • Consistently met or exceeded monthly sales targets by actively promoting new products and upselling additional items.
  • Maintained an organized and visually appealing display area to attract customer attention and enhance the shopping experience.

Education

Certificate of Technical Studies - Cyber Security

Harvard University
Cambridge, MA

Certificate of Technical Studies - Computer And Information Sciences

Harvard University
Cambridge, MA

Associate of Applied Science - Construction Management

Kennedy King College
Chicago, IL

Associates in Applied Science - Marketing & Management

Harold Washington College
Chicago, IL

Skills

  • Customer service
  • Client relations
  • Front desk operations
  • Appointment scheduling
  • Microsoft Office Suite
  • Project management
  • Inventory management
  • Budgeting and finance
  • Operations management
  • Email management
  • Multi-line phone systems
  • Data entry and record
  • Google Suite
  • Microsoft Excel
  • Project reporting

References

  • Cleveland Smith, (773) 782-5854, Prefers to be called directly
  • Deshawna Thomas, (773) 957-8161, deshawnathomas38@gmail.com

Leadership Experience

The Vitamin Shoppe, Trained 4+ new hires, improving efficiency and reducing onboarding time., Successfully led a team to exceed sales goals while maintaining high customer satisfaction ratings.

Timeline

Front Desk Manager / Receptionist

Sugaring NYC
04.2023 - 03.2025

Assistant Store Manager

The Vitamin Shoppe
08.2017 - 05.2021

Beauty Advisor

Target
09.2014 - 08.2017

Certificate of Technical Studies - Cyber Security

Harvard University

Certificate of Technical Studies - Computer And Information Sciences

Harvard University

Associate of Applied Science - Construction Management

Kennedy King College

Associates in Applied Science - Marketing & Management

Harold Washington College

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KIANDRA RUFFIN