KIA BROOKS
Chicago
Summary
Dedicated and dependable individual with a proven track record of making sound decisions and effectively communicating with others. Skilled in resolving issues and conflicts, while actively listening to the needs of others. Highly organized, proactive, and punctual, with a strong focus on collaboration and teamwork. Also, have a strong background in inventory management and supply chain operations. Skilled in maintaining accurate records, managing stock levels, and ensuring timely and efficient distribution. Known for fostering team collaboration, adapting to changing needs, and delivering consistent results. Reliable and highly organized with keen eye for ensuring operational efficiency and accuracy.
Overview
2025
2025
years of professional experience
Work History
Sales Associate
Burlington
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Licensing Manager
Insight Global
- Increased licensee portfolio by researching potential partners and presenting compelling business proposals.
- Coordinated legal review of contracts, working closely with internal legal counsel to mitigate risks associated with licensing agreements.
- Managed relationships with licensors and licensees, ensuring timely communication and contract compliance.
- Organized regular meetings between licensors and licensees to foster collaboration and facilitate information sharing.
Support Specialist
LePenseur Youth and Family Service
05.2022 - 09.2024
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques
- Maintained confidentiality of residents' information and records in accordance with federal and state requirements
- Oversaw the intake and discharge processes, which included filling out paperwork, for individuals
- Submitted work orders for needed repairs to maintenance department for quick turnaround.
- Participated in and facilitated community events for residents to create friendly bonds between house members
- Responded to resident complaints and coordinated with contractors to perform necessary repairs on units
- Resolved individual resident issues and neighborly complaints with excellent interpersonal skills
- Assisted in defining roles for parolees and members of household, creating environment of personal responsibility for words and behavior
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Recruited and trained new employees to meet job requirements
- Developed and mentored team members to provide hospitable, professional service while adhering to established service models
Voluntary Worker
Kalamazoo College
09.2018 - 11.2018
- Assisted with facilities maintenance, basic cleaning and trash removal
- Processed, organized and conducted inventory of various donated goods
- Maintained ongoing email lists and excel spreadsheets to send information to volunteers
- Promoted volunteer program through fliers, newsletters and social media
- Met community outreach goals through lead generation and conversion
Food Service Worker
Blaze Pizza
07.2016 - 12.2017
- Maintained order and cleanliness of work areas to conform with health codes
- Followed staff performance and service standards to deliver consistent and positive customer experiences
- Gathered ingredients and cleaned and cut food items to prep recipes
- Stored perishable food items in freezer or refrigerator to protect from spoilage
- Followed recipes and customer requests to prepare meals
- Followed food safety regulations pertaining to sanitation, food handling and storage
Education
Master of Arts - Sports Management
Western Michigan University
Kalamazoo, MIBachelor of Science - University Studies
Western Michigan University
Kalamazoo, MI12.2021
Skills
- Activity supervision
- Issue and conflict resolution
- Basic math
- Computer skills
- Problem resolution
- Decision-making
- People skills
- Active listening
Websites
Timeline
Support Specialist
LePenseur Youth and Family Service
05.2022 - 09.2024
Voluntary Worker
Kalamazoo College
09.2018 - 11.2018
Food Service Worker
Blaze Pizza
07.2016 - 12.2017
Master of Arts - Sports Management
Western Michigan University
Bachelor of Science - University Studies
Western Michigan University
Sales Associate
Burlington
Licensing Manager
Insight Global
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