Dynamic leader and problem-solver with a proven track record at Amazon, enhancing customer satisfaction and team morale. Excelled in fostering collaboration across departments, mastering MS Office for efficient operations, and mentoring teams for quality assurance excellence. Achieved significant improvements in service quality by implementing strategic process enhancements.
Experienced Risk investigator in customer service domain bringing 2 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals.