Summary
Overview
Work History
Education
Skills
Timeline
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Khundmeer Bilal Syed

Chicago

Summary

Dynamic leader and problem-solver with a proven track record at Amazon, enhancing customer satisfaction and team morale. Excelled in fostering collaboration across departments, mastering MS Office for efficient operations, and mentoring teams for quality assurance excellence. Achieved significant improvements in service quality by implementing strategic process enhancements.


Experienced Risk investigator in customer service domain bringing 2 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.


Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals.

Overview

2
2
years of professional experience

Work History

Customer Service Supervisor

Amazon
09.2020 - 07.2022
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Monitored front areas so that questions could be promptly addressed.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Identified customer service trends to provide recommendations for process and procedural improvements.

Education

Master of Science - Cyber Security

Trine University
Angola, IN
12-2024

Bachelor of Science - Mechanical Engineering

AURORA'S SCIENTIFIC, TECH & RESEARCH ACADEMY
Hyderabad, India
09-2019

Associate of Science - Mathematical Sciences

Narayana Junior College
Hyderabad, India
05-2015

High School Diploma -

Kendriya Vidyalaya, SVPNPA
Hyderabad, India
04-2013

Skills

  • Problem-Solving
  • Time Management
  • Customer Service
  • Team Building and Leadership
  • Customer Relations
  • Training and mentoring
  • Handling Escalations
  • Issue Resolution

Timeline

Customer Service Supervisor

Amazon
09.2020 - 07.2022

Master of Science - Cyber Security

Trine University

Bachelor of Science - Mechanical Engineering

AURORA'S SCIENTIFIC, TECH & RESEARCH ACADEMY

Associate of Science - Mathematical Sciences

Narayana Junior College

High School Diploma -

Kendriya Vidyalaya, SVPNPA
Khundmeer Bilal Syed