Khiya Harris
Chicago
Summary
Dynamic professional with a background in customer service and team collaboration. Known for strong communication skills and effective behavioral monitoring, contributing to enhanced team performance and student success. Ready to leverage expertise in classroom settings to support educational goals.
Overview
7
7
years of professional experience
Work History
Teacher Aide
Kenyattas' Daycare Center
Chicago
02.2025 - 05.2025
- Assisted teachers in classroom activities and daily lesson preparations.
- Supported children with special needs in learning activities.
- Monitored children's behavior and facilitated positive interactions among peers.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
Shift Manager
Wendys
Wilson
10.2022 - 12.2024
- Managed inventory levels and coordinated supply orders effectively.
- Scheduled shifts and delegated tasks to optimize team efficiency.
- Helped employees accomplish tasks during peak periods.
- Managed daily cash intake by counting out registers and tabulating profits.
- Inspected work areas regularly for cleanliness and organization standards.
- Communicated with other shift managers to facilitate continuum of customer service.
Crew Trainer
Mcdonalds
Wilson
06.2020 - 10.2023
- Trained new crew members on operational procedures and customer service standards.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Identified areas of improvement within the team by implementing regular assessments and evaluations.
- Assisted in hiring crew members to expedite on-boarding process.
- Supported the integration of new technology and software into training curriculum.
PCA
Atlantic Homecare Services
Wilson
05.2022 - 06.2023
- Assisted clients with daily living activities, including bathing and dressing.
- Collaborated with healthcare teams to develop personalized care plans.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
Unarmed Security Guard
Securitas
Chicago
04.2018 - 09.2019
- Monitored premises to ensure safety and security of personnel and property.
- Responded promptly to alarms and emergencies, following established protocols.
- Provided exceptional customer service while assisting employees and visitors.
- Performed foot patrols around the property to ensure safety and security of personnel and visitors.
- Enforced rules and regulations within the facility while maintaining a professional demeanor.
- Prepared detailed incident reports when required for review by management team members.
- Assisted with crowd control at events by monitoring entrance and exit points and ensuring compliance with safety regulations.
Education
Associate of Arts - Early Childhood Special Education
Malcolm X College
1900 W Jackson BlvdSkills
- Classroom management
- Special needs support
- Lesson preparation
- Early childhood education
- Customer service
- Team collaboration
- Communication skills
- Policy implementation
- Goal setting
- Conflict resolution
- Behavioral monitoring
Timeline
Teacher Aide
Kenyattas' Daycare Center
02.2025 - 05.2025
Shift Manager
Wendys
10.2022 - 12.2024
PCA
Atlantic Homecare Services
05.2022 - 06.2023
Crew Trainer
Mcdonalds
06.2020 - 10.2023
Unarmed Security Guard
Securitas
04.2018 - 09.2019
Associate of Arts - Early Childhood Special Education
Malcolm X College