Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Khadija Affaneh

Frankfort

Summary

Offering strong foundation in communication and problem-solving, ready to learn and grow in sales management environment. Brings solid grasp of customer service principles and ability to quickly adapt to new sales strategies and techniques.

Developed key skills in fast-paced sales environment, including team leadership, strategic planning, and customer relationship management. Proven ability to drive sales growth and enhance team performance. Looking to transition these skills into new field, contributing to dynamic and results-oriented team.

Sales expert prepared for leadership roles. Proven ability to drive revenue growth and enhance client relationships. Strong focus on team collaboration and achieving results. Known for adaptability, strategic planning, and effective communication. Skilled in market analysis, lead generation, and negotiation.

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Overview

4
4
years of professional experience

Work History

Sales Manager

Top Notch Appliances
06.2021 - 01.2025
  • Developed sales strategies to enhance customer engagement and drive revenue growth.
  • Executed daily sales operations, ensuring alignment with company goals and objectives.
  • Analyzed market trends to identify opportunities for new product offerings.
  • Collaborated with cross-functional teams to improve overall customer satisfaction and retention rates.
  • Maintained accurate records of sales activities using CRM software for performance tracking.
  • Assisted in the preparation of sales forecasts to guide strategic planning initiatives.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.

Sales Associate

JCPenney
11.2021 - 02.2022
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained organized merchandise displays to attract customer attention and drive sales.
  • Processed transactions accurately using point-of-sale systems for efficient checkout.
  • Collaborated with team members to ensure stock levels met demand throughout shifts.
  • Implemented store promotions by arranging promotional materials and signage effectively.
  • Supported inventory management by restocking shelves and conducting regular counts of merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.

Education

Associate of Arts - Nursing

Joliet Junior College
Joliet, IL
05-2027

Skills

  • Relationship building
  • Sales team training
  • Staff management
  • Goals and performance
  • Verbal and written communication
  • Sales expertise
  • Client relationship management
  • Strategic planning
  • Positive and upbeat
  • Direct sales
  • Sales process
  • Sales tracking
  • Goal setting
  • Account management

Languages

Arabic
Limited Working

Timeline

Sales Associate

JCPenney
11.2021 - 02.2022

Sales Manager

Top Notch Appliances
06.2021 - 01.2025

Associate of Arts - Nursing

Joliet Junior College

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Khadija Affaneh