Kezia Gaviria
Chicago
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload. Adept at collaborating with teams to coordinate events and inquiries, fostering a welcoming atmosphere for all guests.
Overview
3
3
years of professional experience
Work History
Host
Las Islas
Chicago
03.2024 - 10.2024
- Proficient in handling customer inquiries and resolving issues efficiently to ensure satisfaction.
- Demonstrated ability to thrive in a fast-paced environment, while maintaining attention to detail.
- Assisted in coordinating reservations and special requests for events.
Customer service
Popeyes® Louisana Kitchen
Chicago
12.2022 - 07.2023
- Committed to upholding company standards of quality and service in all customer interactions.
- Greeted guests and provided friendly customer service.
Host
The Vilo's House
Colombia
03.2022 - 12.2022
- Dedicated host with extensive experience in creating memorable dining experiences for guests.
- Skilled in managing reservation systems and optimizing seating arrangements for maximum efficiency.
- Proficient in communicating with kitchen and service staff to ensure smooth operations.
- Greeted and welcomed guests upon arrival to ensure a friendly atmosphere.
Education
Hospitality And Tourism Course - Hospitality And Tourism Course
SENA
Colombia12-2020
Skills
- Customer service
- Reservation management
- Event coordination
- Conflict resolution
- Operational efficiency
- Guest relations
- Team collaboration
Languages
Spanish
Native/ Bilingual
Timeline
Host
Las Islas
03.2024 - 10.2024
Customer service
Popeyes® Louisana Kitchen
12.2022 - 07.2023
Host
The Vilo's House
03.2022 - 12.2022
Hospitality And Tourism Course - Hospitality And Tourism Course
SENA
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