Keyvon Kyles
Chicago
Summary
Tech-savvy operations professional and MIS graduate student with hands-on experience leading high-volume workflows, troubleshooting systems, optimizing processes, and using data to drive performance. Strong foundation in IT support, SQL, database management, cybersecurity concepts, and systems analysis. Skilled at diagnosing issues, improving efficiency, and collaborating across teams to resolve technical and operational challenges. Known for fast learning, strong communication, and the ability to translate business needs into practical technical solutions.
Overview
5
5
years of professional experience
Work History
Area Manager of Operations
Amazon
Arlington Heights
09.2024 - Current
- Coach, manage, and develop a team of 50-100 Amazon associates
- Communicate policies to my team and act as the primary information source for the team
- Maintaining compliance, consistency, and taking corrective action when needed
- Create, manage, and support recognition programs
- Support all safety programs and OSHA compliance to ensure a safe work environment for all associates
- Ensure procedures are followed for building security and product loss prevention
- Partner with the management team to establish and maintain quality control standards
- Develop performance goals and targets to achieve customer demand and ensure accuracy and quality
Community Development Intern
The Richman Group
Chicago
08.2022 - 08.2024
- Assisted in planning community engagement events for local residents.
- Supported research on housing development trends and community needs.
- Coordinated outreach efforts to connect with diverse community groups.
- Facilitated communication between residents and project stakeholders.
- Conducted surveys to gather feedback from community members.
- Collaborated with team members to develop strategic initiatives for outreach.
- Attended workshops and trainings on topics related to urban planning, economic development and civic engagement.
- Maintained records of community interactions and event participation.
- Collaborated with a variety of stakeholders to create strategic partnerships that would benefit the communities served.
Intake Specialist
IHDA
Chicago
05.2021 - 12.2021
- On assignment for the Illinois Housing Department Authority (IHDA), processing the state of Illinois rental and mortgage relief grant programs for those affected by COVID-19.
- Processing and reviewing applications, along with submitted documents, ensuring their validity for the program. Analysis of the following, including but not limited to: SSN, birth date, bank information analysis, mortgage/property taxes review, income analysis of tax returns, W-2s, and pay stubs.
- Assess eligibility for relief by calculating and confirming the AMI (area median income) of applicants using factors such as the county in which they reside, household size, and verification of income through analysis of provided income documentation.
- Reviewed files for potential fraud and/or compliance infractions while confirming key data points and authenticity of applicant-provided documents as part of the file investigation process.
- Review daily assignments of applications, managing a high workload with extreme accuracy, and meeting all deadlines.
Education
Master of Science - Management Information Systems
University of Illinois At Springfield
Springfield, Illinois, IL06-2026
Bachelor of Arts - Business Administration
Judson University
Elgin, IL12-2023
Associate of Arts - Business Management
Elgin Community College
Elgin, IL12-2020
Skills
- Project management
- Data analysis
- Team leadership
- Logistics management
- Cross-functional coordination
- Workforce planning
- Key performance indicators
- Technical troubleshooting
- SQL knowledge
- SOP compliance
- Help desk management
- Ticketing systems experience
Timeline
Area Manager of Operations
Amazon
09.2024 - Current
Community Development Intern
The Richman Group
08.2022 - 08.2024
Intake Specialist
IHDA
05.2021 - 12.2021
Master of Science - Management Information Systems
University of Illinois At Springfield
Bachelor of Arts - Business Administration
Judson University
Associate of Arts - Business Management
Elgin Community College