Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keyonna Jackson

JOLIET

Summary

Experienced senior trainer with expertise in corporate auditing, case management, quality assurance, training, and project management. Seeking to leverage a proven track record of improving operational efficiency, ensuring regulatory compliance, and driving continuous improvement in dynamic organizations. Aiming to contribute strategic insights, compliance experience, and leadership to enhance business outcomes.

Overview

14
14
years of professional experience

Work History

Quality Assurance Coordinator

RJW Logistics Group Inc.
01.2025 - Current
  • Led the successful Over-the-Counter licensing process for 14 RJW warehouses, ensuring full compliance with state and federal regulations.
  • Developed and implemented quality control processes to monitor and enhance product quality throughout production, significantly reducing errors.
  • Conducted regular audits and inspections to ensure adherence to industry standards, maintaining a high level of operational compliance.
  • Trained staff on best practices for quality assurance, supporting improvements in operational efficiency and team performance.
  • Collaborated with cross-functional teams to identify quality issues, developing corrective and preventive actions to drive continuous improvement.
  • Worked closely with external auditors to maintain continuous regulatory compliance.

Problem Solve Coordinator

Amazon
11.2023 - 02.2025
  • Conducted audits and inspections to ensure compliance with industry standards, identifying areas for improvement.

Corporate Quality Analyst

Aetna/CVS
12.2020 - 10.2023
  • Designed and delivered training workshops for state-specific documentation (IL, MI, TX, CA), ensuring compliance with NCQA and state regulations.
  • Analyzed documentation trends, developing targeted training that addressed compliance gaps and improved documentation quality across Medicaid health plans.
  • Served as a subject matter expert for clinical documentation, bridging gaps between corporate SOPs and care coordination teams.
  • Managed over 110 audits per month, while training 150+ staff members, resulting in a 15% increase in documentation auditing scores.
  • Created and distributed monthly training materials, contributing to improved regulatory compliance and operational efficiency across multiple states.

Senior Trainer

Illinicare/Centene Corp.
03.2018 - 12.2020
  • Developed targeted training content to improve NCQA audit tool scores across Medicaid populations.
  • Identified gaps in documentation and care coordination for specific Medicaid populations, implementing training programs to address deficiencies.
  • Fostered transparency between corporate policies and care coordination staff, ensuring consistent application of NCQA standards.
  • Provided regular updates and feedback to corporate teams, contributing to continuous improvements in program delivery.

Trainer/Auditor

Illinicare/Centene Corp.
04.2016 - 03.2018
  • Audited cases across Medicaid populations, identifying care coordination trends and ensuring compliance with corporate standards.
  • Analyzed audit data and developed targeted plans to reduce errors and improve compliance across the organization.
  • Collaborated with team members to refine auditing processes, creating actionable insights for ongoing improvements.

Program Specialist

Illinicare/Centene Corp.
03.2015 - 03.2016
  • Coordinated care services for Medicaid members, including resource referrals, transportation, and treatment planning.
  • Worked closely with members to set realistic goals and develop intervention strategies for successful outcomes.
  • Supported members in navigating community services and healthcare programs to improve their overall well-being.

Walgreens Manager

Walgreens
02.2013 - 02.2015
  • Managed store operations, overseeing pharmacy functions, stock management, and customer service.
  • Analyzed monthly performance data and identified areas for improvement in customer service and inventory management.
  • Developed and implemented strategies to improve store performance, ensuring customer satisfaction and operational efficiency.

Health Care Clinic Guide

Walgreens
11.2012 - 03.2013
  • Assisted with patient intake procedures, including cholesterol and blood glucose testing, ensuring smooth transition to nurse consultations.
  • Provided customer service support, contributing to positive patient experiences and efficient clinic operations.

Homecare Specialist

Walgreens
02.2011 - 02.2012
  • Provided care coordination for patients requiring durable medical equipment (DME), including mastectomy, ostomy, and ileostomy supplies.
  • Coordinated insurance transactions and ensured timely delivery of supplies to meet patient needs.
  • Acted as a subject matter expert for DME supplies, delivering exceptional customer service and support.

Education

Bachelor of Biology -

Fisk University
05.2010

Skills

  • Compliance & Auditing: Regulatory Compliance, Corrective Action Plans, Vendor Auditing, On-site Auditing
  • Training & Development: Staff Training, Course Development, Performance Evaluation, NCQA Training
  • Technical Proficiency: Microsoft Excel, PowerPoint, Word
  • Project Management: Process Improvement, Cross-functional Collaboration, Stakeholder Engagement

Timeline

Quality Assurance Coordinator

RJW Logistics Group Inc.
01.2025 - Current

Problem Solve Coordinator

Amazon
11.2023 - 02.2025

Corporate Quality Analyst

Aetna/CVS
12.2020 - 10.2023

Senior Trainer

Illinicare/Centene Corp.
03.2018 - 12.2020

Trainer/Auditor

Illinicare/Centene Corp.
04.2016 - 03.2018

Program Specialist

Illinicare/Centene Corp.
03.2015 - 03.2016

Walgreens Manager

Walgreens
02.2013 - 02.2015

Health Care Clinic Guide

Walgreens
11.2012 - 03.2013

Homecare Specialist

Walgreens
02.2011 - 02.2012

Bachelor of Biology -

Fisk University

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Keyonna Jackson