Keyla Boateng
Plainfield
Summary
Motivated and enthusiastic college student pursuing a Bachelor’s degree in Psychology at North Central College, seeking hands-on experience in customer service and hospitality. Over two years of combined experience in customer-facing roles have developed exceptional interpersonal, organizational, and multitasking skills. Thrives in fast-paced environments with a passion for creating memorable guest experiences. Strong teamwork, clear communication, and quick adaptability contribute to being a valuable asset in both hospitality and retail settings, with a commitment to professional growth and making a positive impact in a dynamic workplace.
Overview
3
3
years of professional experience
Work History
Student Worker Of Fine Arts Events
Jenny Holloway
09.2025 - Current
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Completed research, compiled data, and assisted in timely reporting.
- Picked, sorted and processed customer orders to manage order fulfillment and increase sales.
Shaker & Hostess
Jojo’s Shake Bar
11.2024 - 08.2025
- Prepare and serve high-quality shakes while ensuring customer satisfaction.
- Greet guests, manage seating arrangements, and enhance the dining experience.
- Take customer orders accurately and efficiently, providing menu recommendations.
- Handle cash and card transactions, ensuring accurate billing and change distribution.
- Maintain a clean and organized workspace to uphold restaurant standards.
- Assist in opening and closing duties, including restocking supplies and cleaning stations.
- Work collaboratively with team members to improve efficiency and service quality.
- Address and resolve customer inquiries and complaints to ensure a positive dining experience.
Associate worker
Rue 21
11.2022 - 12.2023
- Engaged customers by distributing perfume samples, enhancing product awareness, and driving interest.
- Assisted in-store recovery by maintaining a clean, organized display area.
- Always pushing to the best of my ability and attending to customers if needed.
- Managed a clean and organized work area and oversaw stock of products throughout the shopping area.
- Managed the front desk and delivered strong customer service meeting quality expectations, to ensure.
- Happy customer service.
- No significant achievements to be listed.
Education
Bachelor of Psychology (or Science) - Musical Therapy
North Central College
Naperville, IL05-2027
High School Diploma - undefined
Plainfield Central Highschool
Plainfield, IL05-2023
Skills
- Customer service
- Organization
- Communication
- Teamwork
- Social Media (Instagram)
- Problem Solving
- Adaptability
- Multitasking
- Cash Handling
- Conflict Resolution
- Administrative assistance
- Business communication
- Spreadsheet preparation
Accomplishments
Alto vocalist in award winning collegiate a cappella group.
Competed in 2025 ICCA Quarterfinals, earning 3rd place among participating universities.
Contributed to choreography and vocal performance for competition set.
Campus And Community Involvement
North Central College Cardinal First Program, Sophomore, Naperville, IL, 2023-08, Present, Attending monthly professional development workshops for first-generation college students., Engage with a diverse group of first-gen mentors, peers, and faculty., Participate in monthly professional development workshops for first-generation college students., Engage with a diverse group of first-gen mentors, peers, and faculty to build leadership and networking skills., Attend networking events and career readiness workshops to enhance professional development.
Timeline
Student Worker Of Fine Arts Events
Jenny Holloway
09.2025 - Current
Shaker & Hostess
Jojo’s Shake Bar
11.2024 - 08.2025
Associate worker
Rue 21
11.2022 - 12.2023
High School Diploma - undefined
Plainfield Central Highschool
Bachelor of Psychology (or Science) - Musical Therapy
North Central College