Keyazjhia Banks
Chicago
Summary
Highly-motivated recent graduate and employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
1
1
year of post-secondary education
6
6
years of professional experience
Work History
Esthetician-Peer Trainer
European wax
Evergreen Park
07.2025 - Current
- Educated clients on skin care routines and product recommendations.
- Provided professional waxing services to clients with attention to comfort.
- Maintained cleanliness and sanitation standards in treatment areas and tools.
- Assisted in training new estheticians on techniques and customer service.
- Assisted in marketing efforts by providing input on promotional materials and events.
Front Desk Receptionist
Planet Fitness
Chicago
01.2023 - 07.2025
- Greeted and welcomed members upon arrival at the fitness center.
- Managed phone inquiries and scheduled appointments for new members.
- Maintained cleanliness and organization of the front desk area.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Customer Service Representative
Macys Credit And Customer Service
Chicago
12.2020 - 01.2023
- Resolved customer complaints by providing effective solutions and support.
- Assisted customers with inquiries regarding account information and payment options.
- Handled high call volumes while ensuring quality service standards were met.
- Processed customer transactions efficiently using Macy's proprietary systems.
- Maintained accurate records of customer interactions in the database system.
Education
Master of Science - Industrial And Organizational Psychology
Capella University
Minneapolis, MN 07.2026 - 07.2026
Bachelor of Science - Human Resources Management
Capella University
Minneapolis, MN 01.2025 - 06.2026
Skills
- Employee training
- Customer service
- Performance evaluation
- Team collaboration
- Time management
- Multitasking and organization
- Administrative skills
- Data confidentiality
- Proficient in Microsoft
- Communication skills
Certification
- SHRM-CP in progress
Timeline
Master of Science - Industrial And Organizational Psychology
Capella University
07.2026 - 07.2026
Esthetician-Peer Trainer
European wax
07.2025 - Current
Bachelor of Science - Human Resources Management
Capella University
01.2025 - 06.2026
Front Desk Receptionist
Planet Fitness
01.2023 - 07.2025
Customer Service Representative
Macys Credit And Customer Service
12.2020 - 01.2023