Kevin Cardenas
IT Technician, MIS
2123 Northwind Circle,IL
Summary
Technical Support Specialist with a Master of Information Systems and a Bachelor of Computer Networking with nearly five years of technical support experience, working with various hardware and software related issues. Passionate in assisting others with focus and drive. Result-driven attitude and recognized for the ability to excel in team environments. Well-versed in communicating well in all types of situations. Bilingual in English and Spanish. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
2025
2025
years of professional experience
5
5
years of post-secondary education
Work History
IT Technician, Level 2
Sentinel Technologies
03.2024 - 11.2024
- Supported multiple clients as an escalation point for technical issues, with different procedures for each company
- Patched servers and desktops for multiple companies
- Utilized Kaseya to diagnose and troubleshoot desktops and servers
- User and device management in Entra
IT Technician
Invenergy
6 2022 - Current
- Installing, modifying, and repairing software and hardware to resolve technical issues.
- Responding to support requests from end-users and walking individuals through troubleshooting tasks.
- Reviewing and releasing emails as well as managing blocked and permitted senders in Mimecast
- Guiding users through Crowdstrike installations and scanning with it
IT Technician
Invenergy
11.2021 - 6 2022
- Served as first point of contact for technical issues
- User management in Active Directory, MS Exchange, and Okta
- Supported users with 0365 and Windows issues
- Maintained and achieved performance metrics in a timely manner
- Reviewed and released emails as well as blocked and permitted senders in Mimecast
Help Desk Support
Medline Industries
03.2020 - 03.2021
- Provided on-call service support for Medline users
- Served as first point of contact for technical issues
- User management in Active Directory, SAP, MS Exchange, Workspace One
- Supported Office 365, and Windows 7-10 issues
- Answered and resolved an average of 40 calls a day while managing incidents emailed to the help desk
End User Support
Athletico Physical Therapy
08.2019 - 03.2020
- Maintained and achieving all End User/Service Desk performance metrics
- Troubleshot Office 365, Windows 7-10, and ChromeOS issues
- Provided technical support and guidance to end users
- Troubleshot electronic health record application issues
Education
Robert Morris University, Master in Information Systems
Chicago 03.2017 - 05.2019
Robert Morris University, Bachelor of Applied Sciences, Major in Computer Networking
Chicago 09.2015 - 02.2018
Skills
Platforms: Microsoft Windows, Okta, RDP, MacOS, Exchange Admin, Entra, Kaseya
Professional: Client relations, Communication, Problem Solving, Detail-Orientation, Teamwork
Able to type 45 WPM
Languages: English & Spanish
Timeline
IT Technician, Level 2
Sentinel Technologies
03.2024 - 11.2024
IT Technician
Invenergy
11.2021 - 6 2022
Help Desk Support
Medline Industries
03.2020 - 03.2021
End User Support
Athletico Physical Therapy
08.2019 - 03.2020
Robert Morris University, Master in Information Systems
03.2017 - 05.2019
Robert Morris University, Bachelor of Applied Sciences, Major in Computer Networking
09.2015 - 02.2018
IT Technician
Invenergy
6 2022 - Current
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