Kevin Xiong

Cultivated and sustained strong customer relationships to enhance satisfaction.

Managed customer inventory levels to align with forecast and demand (VMI).

Collaborated with sales and buyers to address account needs effectively.

Trained and mentored new Customer Account Specialists throughout the onboarding process..

Ensured accurate order entries to minimize discrepancies.

Resolved customer claims promptly to maintain trust and loyalty.

Supported sales growth through strategic initiatives and customer engagement.

Created catalog copy blocks, whiteboards, and proof pages for product listings.

Conducted research on customer purchase trends to inform inventory decisions.

Established and maintained strong relationships with suppliers to ensure product availability.

Collaborated with the Merchandise Manager on product selections to enhance offerings.

Ordered and prepared samples for product photoshoots to showcase new items.