Kevin Ramos
Carol Stream
Summary
Driven Personal Banker with expertise in customer relationship management and financial advisement. Consistently exceeded performance goals by building strong client relationships and helping customers find financial solutions that fit their needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Personal Banker II
Fifth Third Bank
Rosemont
03.2026 - Current
- Identified client financial needs and connected them with suitable banking and investment professionals for tailored solutions.
- Assisted customers with opening and closing accounts, applying for loans and credit cards, and making informed financial decisions.
- Educated customers on retail products and digital solutions, improving their understanding and engagement.
- Maintained compliance with bank policies and regulatory requirements.
Personal Banker I
Fifth Third Bank
Rolling Meadows
05.2025 - 03.2026
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Consistently exceeded performance expectations, earning an average ranking of 18th out of 121 Personal Banker I associates.
- Partnered with investment advisors to observe client consultations and support relationship-building efforts that contributed to new business opportunities.
Customer Service Representative
Fifth Third Bank
Des Plaines
04.2024 - 04.2025
- Assisted customers with account inquiries and transactions.
- Conducted follow-up calls to ensure customer satisfaction after service interactions.
- Maintained cash drawer balance through careful counting and verification of funds.
Service Advocate
Target
Bloomingdale
10.2022 - 04.2024
- Processed customer transactions quickly and accurately at a busy retail environment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Loaded and unloaded goods, ensuring proper handling of fragile items.
Education
High School Diploma -
Glenbard West High School
Glen Ellyn, IL05-2023
Associate of Arts - Business
College of DuPage
Glen Ellyn, IL06-2026
Skills
- Financial analysis
- Compliance management
- Sales strategies
- Customer service
- Relationship building
- Team collaboration
Languages
Spanish
Full Professional
Certification
- Notary Public
Timeline
Personal Banker II
Fifth Third Bank
03.2026 - Current
Personal Banker I
Fifth Third Bank
05.2025 - 03.2026
Customer Service Representative
Fifth Third Bank
04.2024 - 04.2025
Service Advocate
Target
10.2022 - 04.2024
High School Diploma -
Glenbard West High School
Associate of Arts - Business
College of DuPage