Kevin Piech
Elgin
Summary
Results-driven Senior Billing Analyst with extensive experience at AT&T Mobility, specializing in accounts receivable and invoice processing. Proven track record in enhancing billing accuracy and streamlining processes through advanced Excel skills and effective collaboration. Recognized for resolving discrepancies and improving customer satisfaction through proactive communication and innovative solutions.
Overview
22
22
years of professional experience
Work History
Senior Billing Analyst
AT&T Mobility
01.2017 - 06.2018
- Assisted in preparing and analyzing billing statements for accuracy.
- Supported reconciliation of discrepancies in billing data to ensure consistency.
- Collaborated with cross-functional teams to streamline billing processes.
- Contributed to the implementation of new billing software features and updates.
Billing Analyst
AT&T Mobility
01.2001 - 01.2017
- Analyzed billing discrepancies to ensure accurate customer invoicing and timely resolution.
- Assisted in monthly reconciliations, verifying data integrity across multiple billing systems.
- Collaborated with cross-functional teams to streamline billing processes and enhance customer satisfaction.
- Executed daily billing operations, adapting quickly to system changes and updates.
Collections Agent
Cellularone
09.1996 - 01.1998
- Assisted in preparing and analyzing billing statements for accuracy.
- Supported reconciliation of discrepancies in billing data to ensure consistency.
- Collaborated with cross-functional teams to streamline billing processes.
- Contributed to the implementation of new billing software features and updates.
Accounts Receivable Clerk
Cingular Wireless
01.1998 - 01.2001
- Processed customer payments accurately and efficiently, ensuring timely updates to accounts.
- Resolved billing discrepancies by collaborating with cross-functional teams to enhance customer satisfaction.
- Maintained detailed records of transactions using accounting software for precise reporting and reconciliation.
- Assisted in the collection of overdue accounts through effective communication and follow-up strategies.
Education
Liberal Arts
Northern Illinois University
Dekalb, ILHigh School Diploma -
Streamwood High School
Streamwood, IL06.1986
Skills
- Accounts receivable
- Advanced Excel
- Invoice processing
- Payment processing
Timeline
Senior Billing Analyst
AT&T Mobility
01.2017 - 06.2018
Billing Analyst
AT&T Mobility
01.2001 - 01.2017
Accounts Receivable Clerk
Cingular Wireless
01.1998 - 01.2001
Collections Agent
Cellularone
09.1996 - 01.1998
Liberal Arts
Northern Illinois University
High School Diploma -
Streamwood High School
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