Kevin O’Shea

• Field-based electrical construction professional specializing in initial planning, management, and execution of projects across the Business Services and Construction (BS&C) sector at Aggreko.
• Developing and implementing project plans, schedule, and budgets.
• Coordinating with stakeholders, including engineering teams, contractors, and suppliers to ensure project requirements are met.
• Manage construction progress and quality to ensure adherence to project specifications and standards.
• Procuring materials, equipment and services.
• Ensuring compliance with safety regulations and standards on construction sites.
• Preparing contracts, documentation, reports, drawings, and specifications.
• Providing leadership and guidance to project teams and subcontractors.
• Conducting site meetings and inspections.
• Collaborating with project managers and senior management to address project risks and issues.
• Managing project budgets, costs, and resources.

Coordinated meetings with potential clients.

• Presented product information and discussed tax benefits, energy cost savings, and environmental impact with clients.
• Created and delivered custom proposals to clients.
• Negotiated and closed sales contracts valued at more than $500k.
• Developed customized solar solutions to meet client energy needs and maximize savings.
• Conducted comprehensive site assessments to evaluate solar potential and system compatibility.
• Educated clients on renewable energy benefits, financing options, and installation processes.

• Dedicated 24/7/365 single point of contact for commercial, industrial, and manufacturing companies as well as 4 municipalities in ComEd’s West Region.
• Mentored junior account representative and served as SME for my region.
• Managed customer information and data in Salesforce CRM and Oracle CRM.
• Created business plans and load forecasting for each customer and housed plans in the CRM.
• Performed facility audits with customers to identify opportunities for sales.
• Created and presented proposals for maintenance, energy efficiency, power quality, and power equipment products. Proposals were housed in CRM.
• Negotiated and closed sales contracts. Contracts were housed in CRM.
• Billed and collected payment from customers for work and equipment.
• Organized calls and onsite meetings with customers and ComEd, contractors, and vendors to fulfill contracts. Meetings were logged in CRM.
• Reported out on targets daily with my manager, weekly to my director, and monthly to my VP.
• During storm response I served as a Regional Operations Coordinator. I was stationed at a municipality that was significantly impacted by a storm to coordinate restoration efforts.
• Reason for leaving – I was looking for an opportunity to grow my skills and learn new facets of the utility business.
• Developed and implemented customized solutions to meet diverse customer needs effectively.
• Coordinated cross-functional teams to deliver seamless service and support for key accounts.
• Mentored junior account managers, fostering professional growth and skill development.
• Facilitated quarterly business reviews, providing clients with insights on performance and growth potential.
• Developed long-lasting client relationships by providing exceptional customer service and support.
• Enhanced communication between departments for more effective problem-solving and collaboration.
• Developed deep knowledge of customer businesses and relationship to company objectives.
• Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
• Conducted regular reviews of each managed portfolio''s performance against objectives/targets – taking corrective action as necessary if any shortfalls were identified.
• Boosted client satisfaction by effectively managing and resolving account issues.
• Worked with customers to develop strategic business and account plans.
• Negotiated favorable contract terms with suppliers/vendors on behalf of clients while maintaining strong relationships with them at the same time.
• Built relationships with customers and community to promote long term business growth.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.

• I developed and delivered training for Field Technicians, Field Supervisors, Senior & Junior Account Representatives, Customer Service Representatives, and Governmental Affairs Managers. The training consisted of electrical services installation, testing, wiring, grounding, and removing of electrical equipment for field personnel. For LCS and GA personnel the training consisted of facility audits, electric rates, renewable energy, power generation, energy efficiency products and power quality products, contract riders, contract closing, billing, and collection.
• Trained and mentored [Number] new personnel hired to fulfill various roles.
• Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring [Number]%.
• Used [Software] to design training for [Type] employees and increase company retention and productivity rates [Number]%.

• Dedicated 24/7/365 single point of contact for commercial, industrial, and manufacturing companies as well as 4 municipalities in ComEd’s North Region.
• Mentored junior account representative and served as SME for my region.
• Managed customer information and data in Salesforce CRM and Oracle CRM.
• Created business plans and load forecasting for each customer and housed plans in the CRM.
• Performed facility audits with customers to identify opportunities for sales.
• Created and presented proposals for maintenance, energy efficiency, power quality, and power equipment products. Proposals were housed in CRM.
• Negotiated and closed sales contracts. Contracts were housed in CRM.
• Billed and collected payment from customers for work and equipment.
• Organized calls and onsite meetings with customers and ComEd, contractors, and vendors to fulfill contracts. Meetings were logged in CRM.
• Reported out on targets daily with my manager, weekly to my director, and monthly to my VP.
• During storm response I served as a Regional Operations Coordinator. I was stationed at a municipality that was significantly impacted by a storm to coordinate restoration efforts.
• Reason for leaving – I was looking for an opportunity to grow my skills and learn new facets of the utility business.

• I led daily safety job briefings with my employees. I directed a safe and productive work plan for over 20 junior and senior field Energy Technicians, who performed electric meter installations and exchanges, theft investigations, damage investigation, and safety investigations among other various tasks. I performed field safety audits, safe driving audits, and work productivity audits daily. I assisted my technicians in the field and coached and mentored my employees on proper safe work practices. I communicated the results of my findings daily to leadership.
• Mentored and trained staff on operational best practices, enhancing team performance and reducing errors.
• Developed training materials and conducted workshops to bolster team knowledge on new tools and technologies.
• Managed field operations for successful project completion, ensuring timely delivery and client satisfaction.
• Streamlined communication between departments, fostering collaboration and efficient problemsolving.
• Assessed employee performance through regular evaluations, providing constructive feedback to promote growth and improvement.
• Coordinated with other supervisors to allocate resources effectively, minimizing downtime and maximizing productivity.
• Conducted scheduled and impromptu evaluations to assess work performance.
• Set and managed schedules to give proper coverage to required areas and meet customer service demands.
• Supervised a team of technicians, maintaining high-quality work standards and promoting safe practices in the field.

• I supervised a team of 16 technicians helping to ensuring the safe execution of work on the electric grid in a 24x7 capacity. I coordinated operations between system operators, ComEd field personnel, and contractors. I worked directly with environmental and safety personnel, claims and damage prevention personnel, and governmental and media relations personnel to ensure day-to-day work, investigations, and storm restoration activities were performed safely and productively. I reported out daily to Senior Executives, Operations Directors, and Operations Managers on system status, safety events, productivity, planned worked, and special events planning.
• Supervised daily operations within control center, ensuring efficient incident response and resource allocation.
• Developed training programs for new staff, fostering knowledge retention and adherence to safety standards.
• Conducted regular audits of operational procedures, ensuring compliance with regulatory requirements and industry best practices.
• Facilitated change management processes during organizational restructuring or technology upgrades, minimizing disruption to daily activities.
• Maintained a safe working environment by enforcing safety guidelines and conducting periodic facility inspections.
• Collaborated with various departments to troubleshoot operational issues, resulting in improved cross-functional teamwork.
• Boosted employee morale with recognition programs that acknowledged individual achievements and contributions to overall success.
• Improved communication within the team by conducting regular meetings and fostering an open-door policy.

• I led daily safety job briefings with my employees. I performed field work and directed the execution of a safe work plan, oversaw headcount, fleet, payroll, and budgeting for over 14-meter readers in multiple reporting locations. I performed field safety audits, safe driving audits, and work productivity audits daily. I assisted my employees in the field and coached and mentored my employees on proper safe work practices. I communicated the results of my findings daily to leadership.
• Conducted accurate meter readings to ensure proper billing and service continuity.
• Monitored and reported discrepancies in energy consumption to enhance operational efficiency.
• Assisted in troubleshooting service issues by providing detailed reports to technical teams.
• Trained new staff on safe practices and efficient reading techniques, fostering a collaborative work environment.
• Led initiatives to streamline meter reading routes, optimizing time management and resource allocation.
• Coordinated with customer service teams to address billing inquiries and improve client satisfaction.
• Maintained professional relationships with clients while performing on-site visits, fostering a positive company image.
• Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
• Attended safety meetings and took part in safety awareness trainings and programs.

• Safely performed wiring of new and existing residential and commercial facilities, motors, and controllers. I carried and bent all sizes of EMT conduit, poured concrete pads, used a wheelbarrow to move soil and concrete, and unloaded trucks. I used all types of hands tools and heavy tools, such as jackhammers, skid steers, and forklifts.
• Assisted electricians in installation and maintenance of electrical systems and components.
• Utilized hand tools and power equipment for various electrical tasks effectively.
• Observed experienced electricians to learn advanced techniques and best practices.
• Participated in training sessions to improve knowledge of electrical codes and regulations.
• Adhered to company policies, procedures, and safety guidelines during daily work activities.