Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kevin Nava

Elgin,IL

Summary

I am a dedicated and bilingual professional fluent in both Spanish and English, with over 4 years of experience providing exceptional customer support in both phone and face-to-face settings. My strong communication and information-gathering skills allow me to interact effectively with customers, ensuring their needs are met in a professional and efficient manner. I thrive in dynamic, fast-paced environments, and my ability to multitask with computer systems while maintaining accuracy sets me apart.

I have a proven track record of managing complex customer interactions with empathy, composure, and sound judgment, ensuring customer satisfaction while resolving concerns. I adapt quickly to new challenges and am skilled at navigating diverse cultural contexts, adjusting my approach to meet the unique needs of various customers and workplace environments.

With a high level of adaptability, I handle fast-paced situations with efficiency and remain focused on achieving results. I am a quick learner, able to grasp new products and systems swiftly, and always open to feedback that helps me grow professionally. My strong problem-solving skills, coupled with my ability to explain solutions clearly, make me a reliable team member in resolving issues and delivering exceptional customer service.

Additionally, I am proficient in computer systems and technology, utilizing tools to streamline processes and enhance communication within professional settings. I hold a high school diploma and am committed to further developing my skills to meet both personal and organizational goals.

Overview

4
4
years of professional experience

Work History

Driver, Warehouse Orders

Ron Jones Electric
05.2024 - Current
  • Material Delivery: Safely deliver electrical supplies to job sites, ensuring timely and accurate deliveries.
  • Warehouse Management: Oversee inventory, organize stock, and fulfill orders, maintaining accurate records of materials and shipments.
  • Vehicle & Safety Maintenance: Operate and maintain delivery vehicles, perform safety checks, and follow all safety protocols.
  • Independent Work: Manage all warehouse and delivery tasks as the sole worker, ensuring efficient operations.
  • Customer Interaction: Communicate with clients and job site managers to confirm deliveries and address issues.

Skills:

  • Valid driver’s license with clean record
  • Inventory management and material handling
  • Strong attention to detail and time management
  • Ability to work independently and solve problems efficiently
  • Knowledge of warehouse safety practices

Crew Trainer

McDonald's
03.2021 - 01.2025
  • Training & Mentorship: Train new crew members on McDonald’s processes, including food preparation, customer service, and safety procedures.
  • Customer Service: Ensure high-quality customer service by assisting in handling customer concerns and ensuring a positive experience.
  • Team Coordination: Lead by example, fostering teamwork and maintaining a positive work environment during busy shifts.
  • Quality Control: Ensure food preparation meets company standards for quality, safety, and cleanliness.
  • Operational Support: Assist in managing inventory, maintaining cleanliness, and ensuring proper use of equipment.

Skills:

  • Strong communication and leadership skills
  • Ability to train and motivate team members
  • Customer-focused with problem-solving abilities
  • Knowledge of food safety and McDonald's operational standards
  • Ability to work in a fast-paced environment

Education

High School Diploma -

Larkin High School
1475 Larkin Ave, Elgin, IL
05-2024

Skills

  • Customer service
  • Stock control
  • Payment collection
  • Team leadership
  • Customer interaction
  • Time management skills
  • Problem-solving
  • Workflow management
  • Clear communication
  • Bilingual communication

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Driver, Warehouse Orders

Ron Jones Electric
05.2024 - Current

Crew Trainer

McDonald's
03.2021 - 01.2025

High School Diploma -

Larkin High School
Kevin Nava