Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kevin Mina

Chicago

Summary

Dynamic 3rd Party Specialist at Walgreens with expertise in Salesforce management and third-party billing. Proven track record in enhancing customer satisfaction and streamlining processes. Adept at creating job aids and resolving complex billing issues, while fostering teamwork and communication. Committed to delivering exceptional service and optimizing operational efficiency.

Overview

15
15
years of professional experience
1
1
Certification

Work History

3rd Party Specialist

Walgreens
Deerfield
01.2023 - Current
  • Set up third-party plans for our Direct Bill team and their clients using our Salesforce and corporate editor programs.
  • Creating job aids to assist stores in utilizing our Direct Bill plans, and communicating with the field to resolve any issues with billing and questions.
  • Uploading and updating current documents onto our employee website for our disaster relief section, so that stores can reference up-to-date procedures when natural disasters occur.
  • Resolving third-party issues at the store level via remedies such as Coordination of Benefits and Direct Bill billing issues.
  • Providing overrides for fellow team members for the coordination of benefits exceeds the 96-hour billing window.

Certified Pharmacy Technician

Walgreens
Chicago
01.2014 - 01.2023
  • Lead and managed a team of technicians and created daily/workflow schedules.
  • Increased vaccination goal over projected number as well as increased patient care and customer satisfaction in the pharmacy.
  • Used Zebra device to perform inventory procedures such as outdates, receiving as well as vaccination check in.
  • Demonstrated the ability to work in a team as well as alone, problem solving skills with insurances and patient needs while being able to complete all tasks in a timely manner.
  • Managed and refilled up-to-date inventory of medication stock, COVID-19 testing, vaccination/patient care outreach, and daily technician tasks.
  • Able to optimize workflow, reduce loss, and train new hires.
  • Refilled prescriptions using automated dispenser.
  • Ran/Resolved inventory discrepancy reports by using store procedure in place.
  • Processed and investigated insurance claims and prior authorizations.
  • Performed 3rd party billing for patients.
  • Responsible for in store vaccine clinics and administration to patients while providing consultation to each while using aseptic techniques.
  • Managed vaccine quality control, patient pre/post vaccine screening, educated patients on misinformation and local/state/federal/global policies and procedure regarding COVID-19.

Customer Service Associate (CSA)

Walgreens
Lincolnwood
01.2011 - 01.2014
  • In charge of inventory such as receiving warehouse, ordering merchandise, and stocking.
  • Maintained store cleanliness as well as outdating and facing products.
  • Head photo specialist- worked with printing software, photo developing and editing software.
  • Diagnosed and repaired photo machines.
  • Provided Primary customer support to internal and external customers.
  • Resolved customer complaints to increase customer satisfaction.

Education

High School -

Steven T. Mather High School
Chicago, IL
01.2008

Skills

  • Salesforce management
  • Third-party billing specialist
  • Document management
  • Coordination of benefits SME (Subject Matter Expert)
  • Job aid creation
  • Beginner SQL skills

Certification

  • 01/01/14, PTCB Certified Pharmacy Technician
  • 01/01/21, American Red Cross Certified
  • 01/01/21, APhA Immunization Certified

Timeline

3rd Party Specialist

Walgreens
01.2023 - Current

Certified Pharmacy Technician

Walgreens
01.2014 - 01.2023

Customer Service Associate (CSA)

Walgreens
01.2011 - 01.2014

High School -

Steven T. Mather High School

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Kevin Mina