Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kevin Kovar

Bolingbrook,Il

Summary

Dynamic leader with a proven track record at Andy's Frozen Custard, driving over 10% growth in loyalty and enhancing employee retention through effective team building and training. Skilled in P&L management and customer relations, I excel in developing strategic plans that elevate operational efficiency and market share.

Overview

6
6
years of professional experience

Work History

General Manager

Andy's Frozen Custard
03.2024 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee evaluations, and contract details.
  • Grew Andy's Loyalty over 10% in one year
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Increased employee retention by creating an amazing work environment.
  • Made sure customer drive time is 25 seconds lower than company standard while making connections with them.

Assistant General Manager

Andy's Frozen Custard
09.2022 - 03.2024
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Helped at 3 new store openings and traveled to help at many other stores

Shift Manager

Five Guys
03.2022 - 09.2022
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Service Coordinator

Discount Tire
01.2022 - 09.2022
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.

Assistant General Manager

Chipotle
11.2019 - 01.2022
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Resolved problems promptly to elevate customer approval.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.

Education

High School Diploma -

Bolingbrook High School
Bolingbrook, IL

Skills

  • Leadership and team building
  • Team player
  • Staff management
  • Customer relations
  • Training and development
  • Administrative skills
  • P&L management
  • Schedule management

Languages

English
Czech

Timeline

General Manager

Andy's Frozen Custard
03.2024 - Current

Assistant General Manager

Andy's Frozen Custard
09.2022 - 03.2024

Shift Manager

Five Guys
03.2022 - 09.2022

Service Coordinator

Discount Tire
01.2022 - 09.2022

Assistant General Manager

Chipotle
11.2019 - 01.2022

High School Diploma -

Bolingbrook High School

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Kevin Kovar