Kevin Flores
Lansing
Summary
Developed technical expertise in fast-paced, hands-on environment, focusing on diagnostics and maintenance of complex systems. Adept at identifying and resolving issues efficiently, leveraging strong analytical and problem-solving skills. Seeking to transition into new field, bringing valuable technical experience and commitment to continuous improvement.
Overview
3
3
years of professional experience
Work History
Technician
UBREAKIFIX
11.2023 - Current
- - Performed comprehensive repairs on smartphones, tablets, laptops, and gaming consoles, including advanced motherboard soldering.
- - Assisted customers with troubleshooting, product education, and technical support while maintaining a professional and friendly demeanor.
- - Promoted and explained the Home+ protection plan, helping customers safeguard their household electronics.
- - Recommended and sold tech accessories and repair-related products to enhance customer satisfaction and sales.
- - Improved repair turnaround time through process optimization and deep product knowledge.
- - Trained new hires on repair techniques, customer service best practices, and sales procedures.
- - Boosted store’s Google review ratings through consistent delivery of high-quality service and follow-up support.
- Diagnosed and repaired electronic devices, ensuring high-quality service and customer satisfaction.
- Assisted in inventory management, tracking parts and supplies to optimize workflow efficiency.
- Maintained compliance with safety protocols while handling sensitive electronic equipment during repairs.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Customer Service Representative
Advantage Toyota of River Oaks
06.2022 - 03.2023
- - Maintained vehicle lot organization and cleanliness to ensure professional presentation.
- - Detailed new and used vehicles prior to customer delivery.
- - Provided excellent service to Toyota clientele, assisting with vehicle transport and coordination between departments.
- Coordinated vehicle deliveries and pickups to ensure timely service and customer satisfaction.
- Maintained cleanliness and organization of dealership premises, enhancing overall customer experience.
- Supported sales team by preparing vehicles for display, ensuring optimal presentation standards.
- Performed general landscaping duties such as lawn care, snow removal, or leaf raking when necessary.
Education
High School Diploma -
Thornton Fractional South High School
Lansing, IL05-2022
Skills
- Electronic Device Repair & Diagnostics
- Soldering & Micro Soldering
- Customer Service & Sales Support
- Technical Troubleshooting
- Inventory & Accessory Management
- Team Training & Mentorship
- POS & Ticketing Systems (Asurion Tools)
- Strong Verbal Communication
- Computer Literacy (Windows, macOS, iOS, Android)
- Works Well Under Pressure
- Multitasking and organization
- Work Planning and Prioritization
- OSHA compliance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Technician
UBREAKIFIX
11.2023 - Current
Customer Service Representative
Advantage Toyota of River Oaks
06.2022 - 03.2023
High School Diploma -
Thornton Fractional South High School