Kevin Deegan
Manhattan
Summary
Customer-centric professional with 17 years of retail leadership experience delivering exceptional service and driving customer loyalty. Skilled in customer retention, analyzing performance metrics, and partnering cross-functionally to deliver measurable results. Successfully contributed to medical outreach growth initiatives by expanding engagement and strengthening community partnerships. Bringing a selfless, client-first approach to customer success, focused on driving retention and revenue growth while ensuring clients achieve exceptional outcomes with Sprocket Sports.
Overview
17
17
years of professional experience
Work History
Store Manager
Big River Footwear
Orland Park, IL
01.2024 - Current
- Collaborated on design and transition processes for rebranding New Balance store to Big River Footwear.
- Trained staff on best practices to create memorable and engaging shopping interactions.
- Cultivated strong customer relationships through effective interaction and engagement.
- Established enduring partnerships with podiatry, physical therapy, and chiropractic offices through bi-monthly medical outreach initiatives.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw daily operations to uphold exceptional customer experience, store cleanliness, and inventory standards.
- Assisted with hiring, training and mentoring new staff members.
- Coordinated in-store events to increase foot traffic and local engagement.
- Implemented employee performance evaluations
- Trained and mentored staff on customer service standards and sales techniques.
Store Manager
New Balance Chicago
Orland Park, IL
06.2009 - 12.2023
- Same operational tasks as listed above.
- Executed strategic sales initiatives from New Balance each month to enhance market presence of new products.
- Collaborated in the purchasing of apparel and footwear for our location.
- Maintained a positive work environment by cultivating strong relationships between team members through team-building activities.
Education
Bachelor of Science -
Western Illinois University
Macomb, IL05-2009
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Sales professional
- Outstanding communication skills
- Friendly and positive
- Relationship building and management
Timeline
Store Manager
Big River Footwear
01.2024 - Current
Store Manager
New Balance Chicago
06.2009 - 12.2023
Bachelor of Science -
Western Illinois University
Activities
- Passion for athletics
- Long-time runner that currently enjoys half and full marathons.
- Coach to a local youth running program 'Endure Running Camp'
- Host of local running club