Kevin Castro
Stone Park
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge.Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
5
5
years of professional experience
Work History
Manager
Big Lots
Franklin Park
07.2020 - 02.2025
- Trained and mentored new staff on customer service standards.
- Coordinated restocks to keep retail displays organized and full for customers.
- Developed and executed promotional campaigns to boost store traffic and sales.
- Implemented merchandising strategies, increasing sales.
- Managed inventory levels, reducing stock shortages and overages.
- Maintained knowledge of current inventory and upcoming product lines for customer inquiries.
- Collaborated with team members to achieve sales goals and improve store performance.
- Unloaded products from delivery trucks into designated areas.
- Inspected incoming shipments for damage and accuracy.
- Operated pallet jacks and forklifts for efficient loading processes.
- Maintained a clean and organized work environment in the unloading dock.
- Collaborated with team members to streamline unloading procedures.
Education
Steinmetz College Prep
Chicago, ILSkills
- Customer service
- Team collaboration
- Stock management
- Effective communication
- Problem solving
- Time management
- Retail operations
- Cash handling
- Merchandise display
- Backroom organization
- Price tagging
- Display building
- Store opening and closing
- Cash drawer balancing
- Flexible schedule
- Truck unloading
- Shelf stocking
- Stock organization
- Positive attitude
- Display assembly
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Manager
Big Lots
07.2020 - 02.2025
Steinmetz College Prep