Kevin Castillo
Posen
Summary
Proficient Field Service Engineer with a strong history of troubleshooting complex technical problems and mentoring junior staff. Focused on elevating team efficiency and customer satisfaction through creative solutions. Looking to step into a leadership position to further impact organizational success.
Overview
4
4
years of professional experience
Work History
Senior Field Service Engineer
Bancare Inc.
Arlington Heights
07.2025 - Current
- Install, program, and maintain a wide range of banking security systems, including alarm panels, cameras, access control systems, badge readers, and door contacts, ensuring compliance with branch security protocols.
- Collaborate closely with branch management, IT teams, and sales representatives to design and implement customized security and equipment solutions that meet operational needs.
- Conduct system testing, schedule programming, and timed access configuration for secure and efficient branch operations.
Field Service Engineer
Hyosung America
Chicago
04.2021 - 07.2025
- Led and managed team deployments as senior technician, delivering training and technical guidance for successful installations.
- Ensured accurate tracking and availability of diagnostic tools, specialized equipment, and parts inventory for service calls.
- Diagnosed and repaired complex hardware and software issues on ATMs and Teller Cash Recyclers, minimizing repeat service calls.
Education
ASSOCIATE IN SCIENCE (A.S.) - POLITICAL SCIENCE
Loyola University Chicago
Chicago, IL, US08.2020
Skills
- Team leadership
- Effective communication
- Mechanical troubleshooting
- Documentation and detailed reporting
- Customer relationship management
- Installation and programming
Languages
- English, Proficient
- Spanish, Proficient
Timeline
Senior Field Service Engineer
Bancare Inc.
07.2025 - Current
Field Service Engineer
Hyosung America
04.2021 - 07.2025
ASSOCIATE IN SCIENCE (A.S.) - POLITICAL SCIENCE
Loyola University Chicago
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