Kevin Baker
NAPERVILLE
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
22
22
years of professional experience
Work History
Operations and Customer Relations Manager
Northern IL Food Bank
08.2014 - 06.2022
- Key manager of all day to day operations. Inclusive of product flow, staff management and volunteer coordination.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
Financial Sales Agent
Country Financial
06.2012 - 08.2014
- Advised customers about new products and assisted customers in determining best [Type] product for needs.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Established strong customer relationships, building recommendations and loyalty.
Product Scheduler
BP Oil Corporation
08.2004 - 06.2012
- Optimized production timelines with detailed planning and close collaboration with cross-functional teams.
- Evaluated supplier performance regularly, taking corrective action as necessary to ensure consistent adherence to agreed-upon standards and expectations.
- Developed contingency plans for potential disruptions in the supply chain, minimizing impact on production schedules and customer satisfaction levels.
Sales Coordinator Supervisor
Hyperion Solutions
01.2000 - 08.2004
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
Education
Bachelor of Arts - Business Management
DePaul University
Chicago, ILSkills
- Strong Work Ethic
- Quality Assurance
- CRM software proficiency
- Attention to Detail
- Business Operations
- Customer Service
- Team Member Training
- Customer Relations
Timeline
Operations and Customer Relations Manager
Northern IL Food Bank
08.2014 - 06.2022
Financial Sales Agent
Country Financial
06.2012 - 08.2014
Product Scheduler
BP Oil Corporation
08.2004 - 06.2012
Sales Coordinator Supervisor
Hyperion Solutions
01.2000 - 08.2004
Bachelor of Arts - Business Management
DePaul University
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