Keura Langston
Swansea
Overview
17
17
years of professional experience
Work History
EVS DIRECTOR
South County Healthcare Center
Arnold, MO
08.2023 - Current
- Collaborated closely with other Nursing Homes to ensure seamless communication and coordination of EVS services.
- Managed a team of about 10 Employees
- Abode by and enforced department policies and procedures.
- Developed strong relationships with vendors, negotiating contracts for better pricing on supplies and services.
Customer Service Specialist
Easterseals Midwest
St. Louis, MO
02.2018 - Current
- Provide assistance with each individual’s daily activities, including meal preparation and planning, medication administration, personal care, and community involvement.
Mobile Medical TECH
BJC Hospital
Missouri
09.2022 - 08.2025
- Participate in delivery and retrieval of equipment to and from designated areas throughout the healthcare facility
- Daily verification rounds and perform equipment decontamination procedures.
Customer Service Representative
IRS
St. Louis, MO
11.2017 - 03.2018
- Answers incoming calls from taxpayers inquiring about tax questions, forms and accounts.
Asset Specialist
Hill-Rom
St. Louis, MO
05.2014 - 11.2017
- Responsibilities
- Participate in delivery and retrieval of equipment to and from designated areas throughout the healthcare facility, daily verification rounds and perform equipment decontamination procedures.
Service Clerk
Walgreens
St. Louis, MO
03.2010 - 07.2014
- Answered incoming calls from customers inquiring about Walgreens services and products. Assumed cashier, beauty advisor, and stock duties.
- Key Accomplishments:
- Maintained a pleasant and professional composure in a fast paced, challenging environment
- Produced a strong rapport with customers
- Helped in the training process of new employees
- Received customer compliments, as well as employer compliments for a job well done.
Cashier
Dairy Queen
Cool Valley, MO
03.2009 - 03.2010
- Assumed cashier and janitorial duties.
- Key Accomplishments:
- Maintained an efficient work pace in a high volume environment.
Education
high school diploma - undefined
McCluer High School
Florissant, MO05.2010
high school diploma - undefined
Gateway High School
St. Louis, MO05.2007
Skills
- Customer Service, Call Center, Customer Care, CSR
- Supervisor Experience
- Working with people with developmental disabilities
- CPR certificated
Additional Information
- SKILLS
- Skill Name Skill Level Experience
- Customer Service Expert 3 years
- Complaint Handling/Dispute Resolution Expert 3 years
- Typing Expert 7 years
- Multiline Phone Use Expert 3 years
- Microsoft Office Expert 7 years
Timeline
EVS DIRECTOR
South County Healthcare Center
08.2023 - Current
Mobile Medical TECH
BJC Hospital
09.2022 - 08.2025
Customer Service Specialist
Easterseals Midwest
02.2018 - Current
Customer Service Representative
IRS
11.2017 - 03.2018
Asset Specialist
Hill-Rom
05.2014 - 11.2017
Service Clerk
Walgreens
03.2010 - 07.2014
Cashier
Dairy Queen
03.2009 - 03.2010
high school diploma - undefined
McCluer High School
high school diploma - undefined
Gateway High School