Keura Langston
Swansea
Overview
17
17
years of professional experience
Work History
EVS DIRECTOR
South County Healthcare Center
08.2023 - Current
- Collaborated closely with other Nursing Homes to ensure seamless communication and coordination of EVS services.
- Managed a team of about 10 Employees
- Abode by and enforced department policies and procedures.
- Developed strong relationships with vendors, negotiating contracts for better pricing on supplies and services.
Customer Service Specialist
Easterseals Midwest
02.2018 - Current
- Provide assistance with each individual’s daily activities, including meal preparation and planning, medication administration, personal care, and community involvement.
Mobile Medical TECH
BJC Hospital
09.2022 - 08.2025
- Participate in delivery and retrieval of equipment to and from designated areas throughout the healthcare facility
- Daily verification rounds and perform equipment decontamination procedures.
Customer Service Representative
IRS
11.2017 - 03.2018
- Answers incoming calls from taxpayers inquiring about tax questions, forms and accounts.
Asset Specialist
Hill-Rom
05.2014 - 11.2017
- Responsibilities
- Participate in delivery and retrieval of equipment to and from designated areas throughout the healthcare facility, daily verification rounds and perform equipment decontamination procedures.
Service Clerk
Walgreens
03.2010 - 07.2014
- Answered incoming calls from customers inquiring about Walgreens services and products. Assumed cashier, beauty advisor, and stock duties.
- Key Accomplishments:
- Maintained a pleasant and professional composure in a fast paced, challenging environment
- Produced a strong rapport with customers
- Helped in the training process of new employees
- Received customer compliments, as well as employer compliments for a job well done.
Cashier
Dairy Queen
03.2009 - 03.2010
- Assumed cashier and janitorial duties.
- Key Accomplishments:
- Maintained an efficient work pace in a high volume environment.
Education
high school diploma - undefined
McCluer High School
Florissant, MO05.2010
high school diploma - undefined
Gateway High School
St. Louis, MO05.2007
Skills
- Customer Service, Call Center, Customer Care, CSR
- Supervisor Experience
- Working with people with developmental disabilities
- CPR certificated
Additional Information
- SKILLS
- Skill Name Skill Level Experience
- Customer Service Expert 3 years
- Complaint Handling/Dispute Resolution Expert 3 years
- Typing Expert 7 years
- Multiline Phone Use Expert 3 years
- Microsoft Office Expert 7 years
Timeline
EVS DIRECTOR
South County Healthcare Center
08.2023 - Current
Mobile Medical TECH
BJC Hospital
09.2022 - 08.2025
Customer Service Specialist
Easterseals Midwest
02.2018 - Current
Customer Service Representative
IRS
11.2017 - 03.2018
Asset Specialist
Hill-Rom
05.2014 - 11.2017
Service Clerk
Walgreens
03.2010 - 07.2014
Cashier
Dairy Queen
03.2009 - 03.2010
high school diploma - undefined
McCluer High School
high school diploma - undefined
Gateway High School