Ketzia Gonzalez
Bellwood,IL
Summary
An Area Supervisor with a proven track record at Ross Dress for Less, excelling in team management and cash oversight. Enhanced customer satisfaction through effective training and operational improvements. Skilled in time management, I successfully optimized scheduling and payroll processes. Ensuring a seamless shopping experience while maintaining a hazard-free environment.
Overview
5
5
years of professional experience
Work History
Area Supervisor
Ross Dress for Less
Hillside, IL
03.2022 - Current
- Ensured store environment remained neat, clean, and hazard-free.
- Delivered exceptional customer service to enhance client satisfaction.
- Coordinated interview scheduling and conducted hands-on training to enhance operational efficiency.
- Give next manager a brief summary of what was going on throughout the day and which associates are there for the day.
- Managing everyone’s breaks and lunches. Being aware of who is there and what they’re doing for the day.
- Assisted with cash office operations by processing daily deposits. Monitored cashier transactions to identify cash shortages.
- Trained new and existing associates on customer handling and task execution. Gave constructive feedback to improve performance in customer interactions and task completion.
- Collaborated with store manager to address company concerns and implement major store projects.
- Managed weekly scheduling and adjusted based on daily and weekly payroll performance.
- Oversaw payroll management and monitored unit availability based on incoming merchandise shipments.
- Take inventory on how much supplies the store has and process new orders for any missing units.
- Monitored and reported defects affecting store operations, including floor waxing, alarm activations, malfunctioning registers, etc. etc..
- Be up to date with new merchandising processes.
Cashier
Burlington
Melrose Park, IL
10.2021 - 01.2022
- Operated cash register efficiently, processing transactions and handling customer payments accurately.
- Assisted customers with inquiries, providing product information and ensuring a positive shopping experience.
- Maintained cleanliness and organization of checkout area, contributing to store presentation and safety standards.
Education
High School Diploma -
Proviso West High School
Hillside, IL06.2023
Skills
- Customer service
- Cash management
- Time management
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Area Supervisor
Ross Dress for Less
03.2022 - Current
Cashier
Burlington
10.2021 - 01.2022
High School Diploma -
Proviso West High School