Keti Barkalaia
Chicago
Summary
A dedicated and hard-working professional with an outstanding track record in meeting project deadlines and delivering high-quality work consistently. Known to adapt to new and challenging environments quickly and recognized as a team player and high performer.
Overview
10
10
years of professional experience
Work History
Account Manager
Temporary Housing Directory (Acquired by Alacrity)
06.2023 - 08.2024
- Worked on active housing requests in order to place insureds into housing effectively
- Built relationships with insurance adjusters and updated them daily on a claim progress and requested pricing approvals as needed
- Answered insureds' questions and helped them to navigate through tough times by educating them about the relocation process
- Worked closely with hotel department to update insureds' hotel check out or extension dates
- Reviewed lease agreements and worked with landlords to prepare paperwork and set a move in date for insureds
- Placed furniture and housewares orders and coordinated delivery date with vendors
- Sent move-in instructions to insureds and followed up with a post move-in call
Relocation Specialist
Assured Relocation (Acquired By CRS)
10.2018 - 05.2023
- Provided policyholders with gracious and quick customer service by explaining the temporary housing process and obtaining their housing needs
- Searched for temporary housing and negotiated lease terms that met customers' requirements
- Scheduled showings and obtained furniture necessities from policyholders once they accepted a rental property
- Provided Adjusters with claim updates and requested quote approvals
- Coordinated housing move-ins with Vendor Management and work efficiently to secure the property as soon as possible
- Prepared and managed required documents to complete the move-in process
Sales Representative
Enesco, LLC
04.2017 - 09.2018
- Developed and focused activities on achieving the annual sales plan and surpassed 100% of all Quarterly goals
- Met and exceeded all sales goals set for the territory including new account activation while obtaining leads
- Determined customer needs by analyzing market demographics, past purchases, SKU performance, and store business goals
- Increased account business by matching products to customer needs and advising for new product purchases
- Reviewed existing sales by customers to identify opportunities for growth and engaged in upselling when appropriate
- Used B2B and online catalogs to demonstrate products for the retailers and increased B2B self-service
Administrative Assistant
Law Offices Of Matthew E. Gurvey
08.2014 - 07.2016
- Coordinated schedules and appointments
- Maintained records, files and office supplies inventory
- Completed expense reports
- Provided an office with necessary files from the courthouse and performed data entry
- Scheduled hearings at the courthouse and managed a calendar of appointments
- Worked effectively with attorneys to keep them informed of upcoming commitments and responsibilities
Education
Bachelor of Business Administration -
Georgian Technical University
07.2013
Skills
- Customer Service
- Effective Time Management
- Digital Literacy
- MS Proficient
- Salesforce
- Ability to Multitask
- Interpersonal Skills
- Communication
- Team Player
- Adaptability
Timeline
Account Manager
Temporary Housing Directory (Acquired by Alacrity)
06.2023 - 08.2024
Relocation Specialist
Assured Relocation (Acquired By CRS)
10.2018 - 05.2023
Sales Representative
Enesco, LLC
04.2017 - 09.2018
Administrative Assistant
Law Offices Of Matthew E. Gurvey
08.2014 - 07.2016
Bachelor of Business Administration -
Georgian Technical University
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