Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Keshawna Baker

Chicago

Summary

Reliable team member with background in fast-paced environments including retail and hospitality. Possess strong communication skills, demonstrating ability to work collaboratively with diverse teams. Consistently contributed to customer satisfaction and business operations efficiency in previous roles. Known for problem-solving capabilities and adaptability across various tasks.

Overview

1
1
year of professional experience

Work History

Team Member

Chic-Fil-A
Chicago
08.2024 - 08.2024
  • I was hired to work Lollapalooza weekend.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Restocked supplies and ingredients to support continuous service flow.
  • Resolved customer inquiries and concerns with professionalism and care.
  • Maintained a clean and organized work area throughout shift.
  • Greeted customers upon entering the store with friendly demeanor.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.

Usher

S3
Chicago
06.2023 - 01.2024
  • Greeted guests and ensured a welcoming atmosphere during events.
  • Guided attendees to their seats while maintaining event flow.
  • Monitored audience behavior to uphold safety and security standards.
  • Provided information about event schedules and venue facilities to patrons.
  • Collaborated with team members to address guest inquiries promptly.
  • Maintained cleanliness and organization of seating areas throughout events.
  • Answered questions from guests about events, venues, times.
  • Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
  • Assisted with seating patrons in a courteous and efficient manner.

Education

Master of Science - Clinical Social Work

University of Illinois At Urbana-Champaign
Champaign, IL
05-2030

High School Diploma -

Epic Academy
8255 S Houston
05-2025

Skills

  • Team collaboration
  • Customer service
  • Attention to detail
  • Leadership qualities
  • Verbal and written communication
  • Emotional intelligence
  • Critical thinking
  • Adaptability
  • Attentive

Accomplishments

  • National Honors Society
  • Perfect Attendance
  • Principal Award
  • Black History Month 2023 Celebration Citizens Newspaper
  • Top Ten Scholars
  • Salutatorian
  • Outstanding Student
  • FBI explorers Program
  • She-Chicago
  • Teacher's Choice Award
  • Signature Etiquette
  • OneGoal Ambassador

Timeline

Team Member

Chic-Fil-A
08.2024 - 08.2024

Usher

S3
06.2023 - 01.2024

Master of Science - Clinical Social Work

University of Illinois At Urbana-Champaign

High School Diploma -

Epic Academy

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Keshawna Baker