Keshara Curtis
Chicago
Summary
Organized Packer Associate experienced in warehouse operations and efficient product packing, labeling, and shipping. Enhanced workflow efficiency and reduced errors through effective inventory management and quality control. Motivated to improve performance and tackle new challenges while consistently meeting production targets.
Overview
1
1
Language
1
1
year of post-secondary education
2
2
years of professional experience
Work History
Packer Associate
Amazon warehouse
Markham
04.2024 - 07.2026
- Packaged products efficiently for distribution in fast-paced warehouse environment.
- Packaged customer orders accurately for timely shipment.
- Operated packaging machinery efficiently to ensure quality standards.
- Inspected packed items for damage and ensured proper labeling.
- Packed items in designated boxes and cartons to fulfill customer orders.
- Labeled packages and recorded items packed in preparation for shipping.
- Packaged items manually by placing in boxes and surrounding with protective materials.
- Stacked boxes or cartons on pallets using proper technique, maximizing pallet loads.
- Sorted various types of merchandise into designated areas according to established procedures.
- Collaborated with team members to maintain smooth workflow processes.
- Assisted in training new associates on packing procedures and techniques.
- Maintained a clean and safe work environment at all times by adhering to company policies and regulations.
- Followed all safety protocols while operating packaging equipment or handling hazardous materials.
- Followed safety and quality protocols, and lean processes to minimize accidents.
- Used barcode scanners to accurately track goods throughout the warehouse.
- Wrapped and packaged items securely to minimize damage during shipping.
- Reported any damaged or missing items during shipping process.
- Ensured that all packages were properly sealed, labeled and shipped out in a timely manner.
Host
T.G.I.Frday's
Oak Lawn
08.2024 - 12.2025
- Greeted and seated guests promptly upon arrival.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Managed reservations and waitlists efficiently during peak hours.
- Provided excellent customer service to enhance dining experiences.
- Provided excellent customer service by anticipating customer needs.
- Handled guest inquiries and resolved issues effectively.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Communicated with servers to ensure smooth table transitions.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Provided customers with accurate wait times and monitored waiting list.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Collaborated with team members to improve service flow and efficiency.
- Assisted servers in seating guests by escorting them to their tables.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Resolved conflicts between customers when necessary.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Maintained cleanliness and organization of the host stand area.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Inspected dining areas for any damages or defects.
- Performed light administrative duties such as filing documents and taking messages.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Built positive relationships with other front-of-house and kitchen staff.
- Monitored dining area to assess server capacity and estimate wait times.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Contributed to team efforts by accomplishing related tasks as needed.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Education
Bachelor of Science - Nursing
East West University
Oak Lawn, Illinois 01.2026 - 07.2026
Skills
- Order fulfillment
- Inventory management
- Logistics support
- Product handling
- Quality assurance
- Time management
- Problem solving
- Critical thinking
- Team collaboration
- Effective communication
- Patient care
Languages
English
Professional
Timeline
Bachelor of Science - Nursing
East West University
01.2026 - 07.2026
Host
T.G.I.Frday's
08.2024 - 12.2025
Packer Associate
Amazon warehouse
04.2024 - 07.2026