Kesha Perkins
Chicago
Summary
I am a highly motivated professional with a passion for continuous learning and excellence in my work. With over 20 years of customer service experience, I bring strong problem-solving skills, a commitment to delivering exceptional service, and a dedication to exceeding expectations. I thrive in dynamic environments, always striving to improve processes, support my team, and contribute to overall success.
Overview
19
19
years of professional experience
Work History
OMR Save and Sale Specialist
Wastemangement
Chicago
08.2017 - Current
- help customers with billing, pickups, service changes,
- set up temporary roll off containers
- Set up new resi accounts
- Save customers
- Help co workers
- Train new employees
- Help with special project in set up department
- respond to inquiries in a timely manner.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Customer Service Representative
Sitel
Hamilton
07.2016 - 08.2017
- I worked on the account for Cox cable as a repair tech
- I answered calls from customers about there cable, internet and phone service not working
- Added services and deleted services
- Offered upgrades
Customer Service Representative
Stericycle
Bannockburn
05.2010 - 02.2015
- residential calls from customers
- Helping with disposal of medical waste
- Commercial accounts setup pickups for all waste streams for business like hospitals
- Updated system with order specifics and customer details, preferences, and billing information.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
- Train new employees Help
- Help coworkers
Assistant Store Manager
Avenue Stores
Vernon Hills
03.2006 - 04.2010
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Ensured compliance with all safety regulations throughout the store premises.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Handled complaints from customers by empathetically listening, recording details and offering solutions
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Coached and developed store associates through formal and informal interactions.
Skills
- Customer service
- Computer skills
- Cashiering
- Supervising experience
- Account setup
- Problem resolution
- Sales techniques
- Time management
- Team leadership
Timeline
OMR Save and Sale Specialist
Wastemangement
08.2017 - Current
Customer Service Representative
Sitel
07.2016 - 08.2017
Customer Service Representative
Stericycle
05.2010 - 02.2015
Assistant Store Manager
Avenue Stores
03.2006 - 04.2010