Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kerrin Firer

Ra'anana,M

Summary

Dedicated Executive Assistant with over 15 years experience in administration and front office/back office operations and customer success within various industries. Exceptional organisational skills and a strong team player. Supported all levels ranging from staff, parents and children to senior management and corporate executives. I am a proactive individual with initiative and excel in a highly-pressurised environment. Always willing to go above and beyond. Passionate about people and providing excellent customer service.

Overview

23
23
years of professional experience

Work History

Executive Assistant to CEO/Assistant to Head of Corporate Finance/Group Corporate Services Israel

UBS Bank
09.2021 - Current
  • Diary Management for CEO and Head of Corporate Finance
  • Travel Co-ordination for Management and team
  • Monthly Expenses for Management team
  • Running the reception area
  • Facilities Management - Dealing with vendors and clients, in charge of meeting rooms.
  • Assisting with Events - client events, work events


Front Office Administrator and Secretary

King David Senior Primary School Linksfield
01.2012 - 01.2021
  • Maintaining relationships with parents, management, teachers and children (Key stakeholders/customers), Understanding their needs and requirements, Build trust and rapport, Brand ambassador and promote loyalty, Onboarding new students and parents, Administrative support to the Principal, Deputy Head and Staff

Customer Support/Operations

Draft FCB Advertising Agency
01.2007 - 01.2012
  • Onboarding assistance of new clients, Maintain healthy relationships between the key accounts team and suppliers, Empathetic towards customer needs and problem solving, Administrative support for client service team, Monthly report on actuals vs forecasts, Processing monthly invoices and co-ordinating Job Closures

Business Owner

Care Connection
- 01.2007
  • Provision of non-medical support, companionship and enrichment to the elderly on behalf of families overseas, Report writing and email liaison between elderly person and families, Keeping the relationship alive between family overseas with their elderly parents

Executive Personal Assistant/Office Manager

Gemini Consulting
01.2004 - 01.2005
  • Personal Assistant to Managing Director & 3 Principals as well as Office Manager, Empathy and support between management consultants, clients and Exco

Marketing PA & Sales Coordinator

& Beyond Tour Operator
01.2002 - 01.2004
  • Marketing & Sales of exclusive travel lodges in South Africa to the European and Scandiniavian Markets, Maintaining customer loyalty, Ensuring customer satisfaction and problem solving

Education

Bachelor of Commerce Degree - Marketing

University of South Africa
12.2001

Hotel & Operations Management Diploma -

Damelin Business College
12.1996

Executive Secretarial & Public Relations Diploma -

Kelly Greenoaks Business College
12.1993

Skills

  • Microsoft Office Suite, various other bespoke CRM systems
  • Exceptional inter-personal skills Excellent oral and written communicator Confident, organised and self motivated with a high work ethic Accurate and fast typist

Timeline

Executive Assistant to CEO/Assistant to Head of Corporate Finance/Group Corporate Services Israel

UBS Bank
09.2021 - Current

Front Office Administrator and Secretary

King David Senior Primary School Linksfield
01.2012 - 01.2021

Customer Support/Operations

Draft FCB Advertising Agency
01.2007 - 01.2012

Executive Personal Assistant/Office Manager

Gemini Consulting
01.2004 - 01.2005

Marketing PA & Sales Coordinator

& Beyond Tour Operator
01.2002 - 01.2004

Business Owner

Care Connection
- 01.2007

Bachelor of Commerce Degree - Marketing

University of South Africa

Hotel & Operations Management Diploma -

Damelin Business College

Executive Secretarial & Public Relations Diploma -

Kelly Greenoaks Business College

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Kerrin Firer