Keri Patronas
Carol Stream
Summary
Dynamic professional with a proven track record at ARM & Associates, adept in customer service and complex problem-solving. Excelled in managing financial transactions and resolving customer disputes, enhancing satisfaction levels. Skilled in time management and attention to detail, demonstrated through effective coordination of cross-functional team meetings and meticulous document organization.
Key skills in problem-solving and attention to detail, eager to learn and develop in collaborative environment. Brings background in customer interaction and time management, with focus on meeting deadlines and maintaining high-quality standards. Ready to use and develop strong analytical and communication skills in a customer service role.
Personable and adaptable professional equipped with solid foundation in effective communication and organization. Knowledge of customer service principles and proficiency in managing administrative tasks and data entry. Capable of delivering excellent support to ensure smooth operations and contribute to team success.
Overview
6
6
years of professional experience
Work History
ARM & Associates
Collections Agent
05.2023 - 12.2024
Responsibilities included processing payments made by credit cards and checks.
Researching customers disputes and resolving complaints by making necessary adjustments and requesting correspondence that documents special payment arrangements.
Successfully managed daily filing and organizing of documents, including sorting, labeling, and archiving.
Effectively coordinated and scheduled complex weekly team meetings for a cross functional team of 10 plus members.
Stay at Home Mom
Stay At Home Mom
10.2020 - 05.2023
Jt Corner Tap Eatery
Manager in Training
11.2018 - 09.2020
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
Education
High School Diploma -
Glenbard East High School
Lombard, IL01-2003
Skills
- Customer service
- Time management
- Attention to detail
- Complex Problem-solving
- Filing
- Making phone calls
- Making apps
- Multitasking
- Issues and conflict resolution
- Staff leadership
Timeline
ARM & Associates
Collections Agent
05.2023 - 12.2024
Stay at Home Mom
Stay At Home Mom
10.2020 - 05.2023
Jt Corner Tap Eatery
Manager in Training
11.2018 - 09.2020
High School Diploma -
Glenbard East High School
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