Kerana Green
East Moline
Summary
Dynamic bar manager with extensive experience at Jimbos Knuclehead Saloon, excelling in inventory management and employee training. Proven ability to enhance customer satisfaction through exceptional service and effective communication. Skilled in beverage preparation and cash handling, consistently maintaining high operational standards and fostering a welcoming environment for patrons. Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
5
5
years of professional experience
Work History
Bartender
Triangle Inn
Silvis
09.2023 - 03.2024
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Executed precise and efficient payment processing using POS system.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Greeted guests with friendliness and professionalism.
Bar Manager
Jimbos Knuclehead Saloon
East Moline
08.2019 - 02.2021
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Reconciled daily transactions, balanced cash registers and deposited bar's earnings at bank.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Trained new employees to perform duties.
- Added new drinks to the menu.
- Poured wine, beer, and cocktails for patrons.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Server
The Logger House
Hampton
11.2018 - 07.2019
- Ensured that each guest was served courteously, quickly, and efficiently.
- Stayed informed about daily specials, new menu items, promotions.
- Checked food before serving it to customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Monitored dining room for cleanliness and proper set-up at all times.
- Cleaned tables and chairs to prepare dining area for next customers.
- Provided exceptional service to high volume of daily customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
High School Diploma -
United Township High
East Moline, IL05-2013
Skills
- Beverage preparation
- Payment processing
- Cash handling
- Customer service
- Sanitation practices
- Inventory management
- Employee training
- Effective communication
- Time management
- Identification verification
- Memory retention
- Food service
- Strong multitasking
References
References available upon request.
Timeline
Bartender
Triangle Inn
09.2023 - 03.2024
Bar Manager
Jimbos Knuclehead Saloon
08.2019 - 02.2021
Server
The Logger House
11.2018 - 07.2019
High School Diploma -
United Township High
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