- Team Sports
- Community Cleanup
- Advocacy Campaigns
- Offering time and support to shelters for the homeless, women, and animals
- Documenting and sharing travel experiences
Kenyon Muhammad
Chicago
Summary
Versatile and dynamic professional with a proven track record at Endpoint Tech Solutions, enhancing digital literacy and user satisfaction through expert software installation and exceptional problem-solving skills. Excelled in teamwork and collaboration, significantly contributing to team success and customer service excellence, along with social media and community clean up service work
Overview
3
3
years of professional experience
Work History
Student Computer Tech
Endpoint Tech Soulutions
02.2024 - Current
- Maintained a clean, organized workspace to promote a positive learning environment for all users.
- Supported all computer lab operations.
- Promoted digital literacy among students by guiding them in using various software programs.
- Improved user satisfaction by providing timely technical assistance to faculty, staff, and students.
- Diagnosed and troubleshot hardware, software and network issues.
- Handled lab equipment, cleaned keyboards, monitors, and disk drives.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
Team Member
Target
02.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to team success by completing jobs quickly and accurately.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Team Leader
Mographics & Printing LLC
01.2022 - 09.2023
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Sourced high-quality paper stocks and printing options for optimal final product results.
- Delivered packages to customer doorsteps and business offices.
- Monitored economic trends and market developments closely, adjusting investment strategies accordingly for optimized outcomes.
- Developed and implemented marketing campaigns targeting donors.
- Coordinated with marketing team members to align web content with overall marketing strategies and goals.
Education
Marketing
Illinois State University
Normal, IL06-2027
Skills
- Software installation
- Printer setup
- Network configuration
- Wireless networking
- Photo and video editing
- Social media management
- Teamwork and collaboration
- Content creation
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
Interests
Timeline
Student Computer Tech
Endpoint Tech Soulutions
02.2024 - Current
Team Member
Target
02.2023 - Current
Team Leader
Mographics & Printing LLC
01.2022 - 09.2023
Marketing
Illinois State University
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