Kenyata Weaver
Chicago
Summary
Customer service expert with more than 6 years of experience in delivering exceptional customer care. Strong focus on operational efficiency and problem resolution, contributing to improved customer loyalty and business performance.
Overview
5
5
years of professional experience
Work History
Customer Service Rep
The General Insurance
11.2022 - Current
- Handled an upward of 80 plus calls daily
- Assisted customers in understanding their policies, payment terms and services offered to them
- Improved customer service delivery, resulted in 15% customer retention
- Managed multi screen display while navigating through different internal channels to better support the customer
Data Entry Agent
Westpark Communications
01.2022 - 11.2022
- Gather information from different sources to identify trends and patterns creating a better insight on the companies performance
- Updated current records with most recent information ensuring all clients data stays up to date while providing improved data quality by 5%
- Managed workflow by scheduling, data entry and accuracy for small/medium projects
- Displayed great attention to detail to confirm all data is accurate
Customer Service Rep
Cars.com
03.2021 - 01.2022
- Acts as a liaison between the company and clients by providing accurate information on client products and educating clients on how to use the products and services.
- Reached out to clients via email and phone to confirm and update data files via company internal software.
- Manage the lifecycle of a formal request from start to finish, ensuring efficient organization and proper completion
- Handled 60 plus calls daily
Education
Certified Nursing Assistant - undefined
Nirvana Institute
Chicago, ILHigh School Diploma - undefined
Roberto Clemente
Chicago, IL06.2016
Skills
- Effective communication
- Customer care strategies
- Management skills
- Organizational effectiveness
Timeline
Customer Service Rep
The General Insurance
11.2022 - Current
Data Entry Agent
Westpark Communications
01.2022 - 11.2022
Customer Service Rep
Cars.com
03.2021 - 01.2022
Certified Nursing Assistant - undefined
Nirvana Institute
High School Diploma - undefined
Roberto Clemente
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