Kenyan Dow
Oak Forest
Summary
Experienced and dependable associate skilled in inventory management, training, and delivering exceptional customer service. Friendly and knowledgeable team player consistently contributing to team success. Track record of meeting sales objectives and ensuring customer satisfaction, resulting in a loyal customer base.
Overview
3
3
years of professional experience
Work History
Desk Attendant
UNM Resident Life Student Housing
03.2024 - Current
- Enhanced customer satisfaction by providing efficient and friendly service at the front desk.
- Contributed to positive team dynamics by assisting colleagues with tasks when necessary, fostering a collaborative work environment.
- Resolved guest issues promptly and professionally, ensuring positive feedback and return visits.
- Answered phones and assisted callers with inquiries.
Sales Associate
Kohls Corp
11.2021 - 08.2023
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Adhered to company initiatives and achieved established goals.
- Trained new team members in cash register operation, stock procedures and customer services.
- Worked with fellow sales team members to achieve group targets.
Education
Some College (No Degree) -
University of New Mexico
Albuquerque, NMHigh School Diploma -
Tinley Park High School
Tinley Park, IL05.2023
Skills
- Customer Needs Assessment
- Sales Development
- Teamwork and Collaboration
- Guest relations
- Customer complaint handling
Affiliations
- 2022-2023 Business Professionals of America
- Excell Spreadsheets Experience
Timeline
Desk Attendant
UNM Resident Life Student Housing
03.2024 - Current
Sales Associate
Kohls Corp
11.2021 - 08.2023
High School Diploma -
Tinley Park High School
Some College (No Degree) -
University of New Mexico
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