Kenny Flores Rosendo

Core Leadership & Management Skills Operational & Business Skills Communication & Interpersonal Skills Technical & Analytical Skills Personal Attributes

• Supervised daily operations, ensuring compliance with health and safety regulations.
• Trained and mentored team members to enhance service quality and operational efficiency.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

• Strategic planning and execution
• Team leadership & staff development
• Change management
• Cross-functional coordination
• Decision-making under pressure
• Conflict resolution
• Process improvement (Lean, Six Sigma)
• Budgeting and financial management
• Resource allocation
• Supply chain & logistics oversight
• Performance measurement & KPIs
• Project management
• Excellent written and verbal communication
• Vendor and stakeholder management
• Negotiation skills
• Customer/client relations
• Data analysis and reporting
• Business intelligence tools (e.g., Tableau, Power BI)
• Understanding of operational software (ERP systems)
• Risk management
• Problem-solving mindset
• Adaptability
• High attention to detail
• Strong organizational skills

• Coordinated staff schedules to maintain adequate coverage during peak hours.
• Resolved customer complaints effectively, improving overall guest satisfaction scores.
• Monitored performance metrics, identifying areas for process improvement and staff development.
• Led shift meetings to communicate goals, expectations, and safety protocols to team members.
• Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
• Implemented cost-saving measures, significantly reducing operational expenses.
• Generated reports detailing findings and recommendations.
• Evaluated customer needs and feedback to drive product and service improvements.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.