Kenny Andrews
Spring Valley
Summary
I am looking for a long-term job where I can continue to grow my skills.
I have years of customer service experience. I have warehouse experience that I have always succeeded in. I do have some machine operator experience as well, electric pallet rider, stand up cherry picker, and dock stocker as well. I am a fast learner who can pick up any skill, always willing to learn more. Looking for an opportunity that can set me up for my future! If you are looking for someone who is reliable and will be one of your best workers, I am your guy!
Overview
18
18
years of professional experience
Work History
Team Lead
Carparts.com
La Salle, IL
12.2024 - 05.2025
- Collaborated with supervisors to ensure daily team operations were met, ensuring adherence to safety protocols and quality standards.
- Collaborated with cross-functional teams to streamline workflow processes and improve efficiency.
- Trained new team members on operational procedures and best practices.
- I assisted with making sure our shift met daily goals to set up following shifts to hit their goals.
- Used dock stocker to stock cardboard and supplies.
- Used a cherry picker to pick product to be shipped out at times.
- Helped with packing and loading trucks.
Order Filler
Wal-Mart Distribution Center
Spring Valley, IL
03.2024 - 12.2024
- Accurately picked and packed orders according to customer specifications and timelines.
- Learned how to operate cardboard baler, removing compacted cardboard and loading new.
- I occasionally would load trucks.
- My main job was taking product from a conveyor belt and packing it into boxes to be shipped out.
Team Lead
Carparts.com
La Salle, IL
06.2023 - 03.2024
- Collaborated with supervisors to lead daily team operations, ensuring adherence to safety protocols and quality standards.
- Trained new team members on operational procedures and best practices for inventory management.
- Implemented best practices for order fulfillment, reducing processing time and increasing accuracy.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Operated a dock stocker to stock cardboard and other supplies
- Operated a cherry picker to pick product to be shipped out.
- Helped pack product and load trailers.
Loyalty Care Representative
Marriott
Austin, TX
05.2022 - 05.2023
- Managed customer inquiries and resolved issues to enhance guest satisfaction.
- Processed loyalty program enrollments and updates, ensuring accurate member data management.
- Collaborated with cross-functional teams to streamline communication of loyalty benefits.
- Educated guests on program features, promoting engagement and retention strategies.
- Booked reservations for customers.
- Handled any sort of customer service inquiry and account support.
Customer Service Representative
IBEX Global
New Braunfels, TX
08.2021 - 05.2022
- Resolved customer inquiries and complaints through various channels, ensuring timely and effective communication.
- Documented customer interactions in detail to maintain accurate records for future reference.
- Maintained a positive demeanor while managing high call volumes during peak periods, ensuring customer satisfaction.
- Engaged in continuous learning of product updates and services to better assist customers with their needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Order Filler
UNFI
Champaign, IL
02.2020 - 05.2020
- Operated pallet jacks and forklifts to efficiently transport merchandise within warehouse.
- Conducted regular inventory checks to maintain stock levels and reduce discrepancies.
- Collaborated with team members to streamline workflow processes and enhance productivity.
- Ensured compliance with safety protocols during all operational activities in the distribution center.
- ***I left this job due to my moms health, had to move to Texas*** was deemed re-hirable
Produce Clerk
Common Ground Food Cooperative
Urbana, IL
08.2014 - 01.2020
- Managed inventory levels to ensure product freshness and minimize waste.
- Assisted customers with product selection, providing knowledgeable recommendations.
- Organized produce displays to enhance visual appeal and accessibility.
- Conducted quality checks on incoming produce to maintain high standards.
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
Detailer
Dolphin Car Wash
Ottawa, IL
11.2007 - 08.2013
- Performed thorough vehicle detailing to enhance customer satisfaction and retention.
- Operated a variety of detailing equipment including pressure washers and vacuum systems efficiently.
- Maintained high standards of cleanliness and attention to detail in every vehicle serviced.
- Collaborated with team members to streamline workflow and improve service delivery times.
- Mentored new staff on best practices for vehicle cleaning and care techniques.
Education
High School Diploma -
Ottawa Township High School
Ottawa, IL05-2007
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Workplace safety
- Order picking
- Warehouse safety
- Warehouse operations
- Product packing
- Loading and unloading
- Packing and shipping
- Pallet jack operation
- Forklift operation
Timeline
Team Lead
Carparts.com
12.2024 - 05.2025
Order Filler
Wal-Mart Distribution Center
03.2024 - 12.2024
Team Lead
Carparts.com
06.2023 - 03.2024
Loyalty Care Representative
Marriott
05.2022 - 05.2023
Customer Service Representative
IBEX Global
08.2021 - 05.2022
Order Filler
UNFI
02.2020 - 05.2020
Produce Clerk
Common Ground Food Cooperative
08.2014 - 01.2020
Detailer
Dolphin Car Wash
11.2007 - 08.2013
High School Diploma -
Ottawa Township High School