Summary
Overview
Work History
Education
Skills
Timeline
Generic

KENNETTA LOVING

Belleville

Summary

Motivated and results-driven Operations Analyst and Vendor Manager with a proven track record in data analytics and process optimization. Over 8 years of progressive experience working with vendors of various products and services. Skilled in utilizing software, business, and mathematical skills to evaluate information and trends. Strong experience in working with multiple teams, honing customer service, multitasking, and time management abilities. Excel at identifying business needs and developing valuable solutions to drive accuracy and process efficiency. Leverage data findings to make recommendations that drive business effectiveness. Highly motivated with a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Flexible with shift changes and have successfully worked remotely with the option of hybrid for over 3 years.

Overview

11
11
years of professional experience

Work History

Vendor Management Specialist

Accenture Federal Services
01.2022 - Current
  • Updated records, processed documentation and prepared timely and accurate reports.
  • Identified opportunities to improve processes, reduce redundancies and decrease vendor pricing.
  • Pre-award Subcontractor & Procurement Proposals
    NDA and TA requests
  • Task Order reviews and change coordination
  • Purchase Request (PR) & Change Request (CR) creation for Subcontractors, Create a Purchase Request in Costpoint for subcontractor labor, Create a Change Request using SharePoint InfoPath forms, as needed
  • Direct and Indirect Procurement (HW/SW, Assets, AWS, etc.)
  • Submitting confirmation of delivery receipts to Accounts Payable
    racking PO funding levels and Invoices
  • Regularly tracking PO funding levels against invoices that have posted to proactively identify if/when additional funding might be needed
  • Review vendor invoices for accuracy of hours/cost and project/account number and approve or reject, following up with vendors as needed
  • Intercompany Work Orders (IWOs) for ASM resources
    Initiating IWO process when borrowing ASM resources
  • Working through meetings while working through inbound calls.
  • Represented company at meetings to discuss contractual obligations.
  • Understood and followed oral and written directions.
  • Researched and developed administrative policies, procedures and guidelines to facilitate operations.
  • Identified and led cost management initiatives to achieve quantified results.
  • Processed financial documents, contracts, expense reports and invoices.
  • Developed and delivered training programs for other staff members on vendor management best practices, increasing overall competency within the organization.
  • Developed comprehensive reports to inform strategic decision-making for senior leadership.

Business Operation Analyst

Accenture Federal Services
05.2021 - Current
  • Coordination and management of project-related employee support and information Management of a project or accounts financial health by supporting the achievement of financials goals and ensuring accurate forecasts and results
  • Help manage business and financial risk to Accenture, our clients and their clients, customers and employees
  • Proposal response support, opportunity management, and BD/B&P management
  • Management of issues, risks, and overall quality.
  • Implemented improvements to increase productivity and upgrade standards for analysis of business processes.
  • Analyzed client business, operational and financial reports to determine appropriate services, customize solutions and plan and forecast future outcomes.
  • Participated in software design decisions for business.
  • Determined appropriate solutions and plans for client issues and services and forecasted future outcomes.
  • Had Strong time management skills and flexibility

Operations Processing Specialist

Osaic Wealth
12.2023 - 12.2024
  • Maintain working knowledge of Change of Dealer and Change of Rep follow-up procedures with product sponsors
  • Act as a liaison between Osaic and product sponsors to make inquiries and solve problems
  • Review all sponsor changes related to the BD conversion and product sponsors for accuracy
  • Know when to coordinate with senior team members or the team lead, and sponsor companies to resolve and prevent problems and errors
  • Executing a high volume of outbound calls and faxes
  • Track updates internally and report back to team lead


Member Service Specialist

Scott Credit Union
03.2020 - 04.2021
  • Primary responsibilities included providing a positive customer experience that leads to improved satisfaction and sales
  • Processed transaction accurately and efficiently in a fast-paced environment while simultaneously introducing products and services that meet the customers’ needs and encouraging customers to expand their relationship with the bank
  • Exceeded monthly sales goals by influencing customers to learn about products/services that will benefit them by 3 Exceeded daily operation goals
  • Became top teller over main vaults
  • Kept up with customers’ accounts and employers.

Operational Specialist

Bank of America
12.2016 - 04.2020
  • Financial Reporting-Scorecards and other account or project specific financial reports Cross selling SCU products and services Meeting sales and operational goals Ensure technology needs are met tablets, ITMs, and other digital services
  • Accurately monitor and balance ITM and ATM according to SCU procedures
  • Ensuring alignment of the client’s expectations with the solution plan and capability
  • Determined and tracked budget expenses with accuracy and transparency.
  • Monitored budget execution work, including obligations incurred and actual expenditures of funds.
  • Performed budget formulation work involving review and preparation of budget estimates and financial plans.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
  • Maintained accurate records of incoming calls in internal database.

Collections Specialist

Bank of America
01.2016 - 01.2017
  • Change management-Communicating across project to ensure CDP compliance
  • 2 Providing accurate and reliable financial forecasts Identifying business issues which need to be addressed in the current FY and beyond
  • Enabling management to respond to changing conditions and make pro-active business decisions Supporting the monthly Portfolio Financial Review Invoice reviews and approvals, following up on payments from vendors
  • Determining appropriate project structure and confirming funding, contract specific requirements, contract type, service groups, etc
  • Providing charging guidance to the team as well as managing cash flow Providing vendor assessments as required

Desk Staff

Drury Inn Suites
04.2014 - 01.2016
  • As needed support of Internal Audit requests Identifying and managing issue and risks, including solution complexity & management reserve Development of materials and providing project data points to support QA reviews
  • Solve complex business problems
  • Handle route inbound calls Solves complex billing problems and inquires
  • As needed support of Internal Audit requests
  • Front

Lead Teller

U.S. Bank
11.2014 - 01.2016
  • Greet, register, and assign rooms to guests of hotels
  • Contact housekeeping or maintenance staff when guests report problems
  • Compute bills, collect payments, and make change for guests
  • Date-stamp, sort, and rack incoming mail and messages Plan, schedule or supervise the work of other employees
  • As needed support of Internal Audit requests

Education

MBA -

University of Arizona Global Campus
10.2023

Bachelor of Science - BUSINESS ORGANIZATIONAL MANAGEMENT

UNIVERSITY oF ARIZONA
01.2021

Bachelor of Science - Small Business Operations

University of Arizona
01.2020

Skills

  • Project Support
  • Performance Reporting
  • Experience in Leadership
  • Work Ethic
  • Data Management
  • Basic Math
  • People Skills
  • Reporting Skills
  • Data Modeling
  • System Testing
  • Microsoft PowerPoint
  • Analytical Software (SAS/SPSS/R)
  • Data Architecture
  • Project Management
  • Microsoft Excel
  • MS Office
  • Computer Skills
  • Conflict Resolution
  • Critical Thinking
  • Recordkeeping and File Management
  • Budget Development
  • Report Preparation
  • Demand forecasting
  • Plan oversight
  • Time management abilities
  • Inventory Management

Timeline

Operations Processing Specialist

Osaic Wealth
12.2023 - 12.2024

Vendor Management Specialist

Accenture Federal Services
01.2022 - Current

Business Operation Analyst

Accenture Federal Services
05.2021 - Current

Member Service Specialist

Scott Credit Union
03.2020 - 04.2021

Operational Specialist

Bank of America
12.2016 - 04.2020

Collections Specialist

Bank of America
01.2016 - 01.2017

Lead Teller

U.S. Bank
11.2014 - 01.2016

Desk Staff

Drury Inn Suites
04.2014 - 01.2016

Bachelor of Science - BUSINESS ORGANIZATIONAL MANAGEMENT

UNIVERSITY oF ARIZONA

Bachelor of Science - Small Business Operations

University of Arizona

MBA -

University of Arizona Global Campus

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