Kenneth York
Ottawa
Summary
Dynamic service technician with a proven track record at Holiday Inn Club Vacations Resort, excelling in equipment maintenance and customer service. Skilled in troubleshooting and preventive maintenance, I effectively enhanced operational efficiency while fostering strong client relationships. Committed to safety and professionalism, I consistently delivered high-quality service and satisfaction.
Overview
27
27
years of professional experience
Work History
Service Technician
Holiday Inn Club Vacations Resort
07.2025 - Current
- Adhered to safety protocols and policies to reduce workplace hazards.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Evaluated systems according to predetermined checklist and noted issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Owner/Operator Truck Driver
Patrick Marine Transportation
06.2023 - 06.2025
- Operated with safety and skill to avoid accidents and delays.
- Dropped and hooked trailers and changed configuration of equipment.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Managed day-to-day business operations.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
Owner
CompleteHandyman
02.2014 - 06.2023
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established foundational processes for business operations.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Owner
ServiceMaster Cleaning & Restoration Services
02.1999 - 02.2014
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Generated revenues yearly and effectively capitalized on industry growth.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
High School Diploma -
Yorkville High School
Yorkville, IL06-1986
Skills
- Time tracking
- Work order prioritization
- Customer service
- Equipment maintenance
- Verbal and written communication
- Documentation and reporting
- Preventive Maintenance
- Customer relationship management
- Work with minimal supervision
- Valid Driver's license
- Installation and repair
- OSHA requirements
- Service reports
- Professional and courteous
- Power tool proficiency
- Troubleshooting
- Flexible and adaptable
- Punctual and reliable
- Scheduling and coordination
- Hand tools proficiency
- Service call response
- Work documentation
- Troubleshooting skills
- Client relationship management
- Project oversight
- Service ticket accuracy
Timeline
Service Technician
Holiday Inn Club Vacations Resort
07.2025 - Current
Owner/Operator Truck Driver
Patrick Marine Transportation
06.2023 - 06.2025
Owner
CompleteHandyman
02.2014 - 06.2023
Owner
ServiceMaster Cleaning & Restoration Services
02.1999 - 02.2014
High School Diploma -
Yorkville High School