Summary
Overview
Work History
Education
Skills
Timeline
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Kenneth Taylor

Process Assitant
Rock Island,IL

Summary

Experienced professional with a solid background in process management and operational support. Demonstrated success in streamlining workflows and fostering team cooperation to drive successful outcomes. Recognized for dependable performance and ability to thrive in fast-paced settings. Skilled in process documentation and maintaining high standards of quality control.

Overview

11
11
years of professional experience
4011
4011
years of post-secondary education

Work History

Process Assistant

Amazon
10.2023 - Current
  • Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
  • Conducted training and change management processes to improve operations.

Process Assistant

Amazon
11.2021 - 10.2023
  • Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
  • Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Prioritized initiatives to increase success rates of strategic projects.

Sales & Svc’s Clerk

Post Office
01.2021 - 10.2021
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Contributed to cost-saving initiatives by identifying opportunities for improved resource allocation within the department''s budget constraints.
  • Enhanced the overall customer experience by offering knowledgeable assistance on various postal services and products.

Outbound Business Sales Executive

Comcast Business
10.2017 - 01.2019
  • Reduced customer churn rate by proactively identifying potential issues and working collaboratively with clients to find mutually beneficial solutions.
  • Presented and demonstrated product offerings to potential clients, effectively communicating value propositions and addressing any concerns.
  • Implemented CRM tools for tracking customer interactions, ensuring consistent follow-up on leads and improved client retention rates.
  • Conducted comprehensive market research to identify new potential clients and business opportunities.

Inbound Sales Executive

Xfinity
06.2016 - 10.2017
  • Established rapport with prospects quickly, resulting in higher conversion rates from initial contact to closed sale.
  • Optimized CRM platform usage for accurate record-keeping and improved data-driven decision-making capabilities among the sales team.
  • Exceeded monthly targets consistently by maintaining a strong pipeline of qualified leads through effective communication skills.
  • Managed high-volume calls, ensuring timely responses to customer inquiries and closing sales deals efficiently.

Owner/Regional Mgr.

Superior Expansions Inc.
12.2014 - 02.2016
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Trained and motivated employees to perform daily business functions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.

Education

Associate of Arts - Business Admin

Heartland Comm. College
Normal, IL

H.S. Diploma - General Studies

South Shore High
Chicago, IL

Skills

Team leadership

Employee performance evaluations

Problem-solving

Decision-making

Customer relationship management (CRM)

Strategic planning

Customer service

Quality assurance

Business development

Six sigma techniques

Lean methodologies

Agile methodologies

Timeline

Process Assistant

Amazon
10.2023 - Current

Process Assistant

Amazon
11.2021 - 10.2023

Sales & Svc’s Clerk

Post Office
01.2021 - 10.2021

Outbound Business Sales Executive

Comcast Business
10.2017 - 01.2019

Inbound Sales Executive

Xfinity
06.2016 - 10.2017

Owner/Regional Mgr.

Superior Expansions Inc.
12.2014 - 02.2016

Associate of Arts - Business Admin

Heartland Comm. College

H.S. Diploma - General Studies

South Shore High

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