Kenneth Richardson
Evanston
Summary
Dedicated people leader with a strong focus on collaboration and empathy to drive results. Proven ability to efficiently lead teams of up to 30+ individuals, ensuring seamless coordination and optimal performance. Creative problem solver excelling at finding innovative solutions. Eloquent communicator effectively conveying ideas and building strong relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks
03.2020 - 08.2024
- Effectively managed all operational and developmental aspects of two separate locations profiting $50,000+ a week with a team of 30+ employees
- Managed payroll, scheduling and business analysis weekly
- Conducted weekly operational audits to maintain and exceed business expectations
- Diligently maintained proper staffing levels and team efficiency through consistent hiring plans and relevant performance management
- Achieved all time customer satisfaction survey highs in two locations
- Recognized as a Store Manager Trainer and trained 3 incoming Store Managers
- Expertly managed controllable profit contribution, exceeding company goal by 7%
- Recognized by district for efficiency in inventory control as well as employee development and retention
- Member of Development Pillar which supported in building leaders throughout the district
- Fostered strong interpersonal relationships with peers and employees built on trust and mutual respect
Assistant Manager
Starbucks
01.2019 - 03.2020
- Supported Store Manager with all areas of business including hiring, training, profit/loss analysis and performance management
- Developed management skill and offered support in three different locations
- Built foundational support system amongst peers
- Gained skill in Microsoft Suite Programs
- Acquired ServSafe Manager Certification
Shift Supervisor/Barista
Starbucks
03.2017 - 01.2019
- Ran shifts efficiently with teams of up to7 people
- Consistently achieved results including exceeding drivethru time goals and managing waste within target
- Built skill in many areas of management including cash handling, team development, conflict resolution and inventory control
- 3 time “Partner of the Quarter” winner by team vote
Education
High School Diploma - undefined
Peoria High School
Peoria, IL05.2016
Skills
- Effective Conflict Resolution
- Food Safety Management
- Retail Store Management
- Talent Acquisition
- Performance Management
- Financial Performance Analysis
- Payroll Management
- Retail Merchandising
- Change Management
Certification
- ServSafe Manager Certification
- Food Handler Certification
Timeline
Store Manager
Starbucks
03.2020 - 08.2024
Assistant Manager
Starbucks
01.2019 - 03.2020
Shift Supervisor/Barista
Starbucks
03.2017 - 01.2019
High School Diploma - undefined
Peoria High School
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