Kenneth Park
Arlington Heights
Summary
Dynamic certified pharmacy technician with proven problem-solving skills at Wal-Mart Pharmacy. Expert in insurance billing and medication dispensing, ensuring accuracy and compliance with HIPAA regulations. Recognized for maintaining organized inventory and enhancing customer satisfaction through effective communication and attention to detail. Committed to delivering exceptional service in fast-paced environments. Learns skills fast and retains information well.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Wal-Mart Pharmacy
05.2023 - Current
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Team Member
AMC
04.2019 - 10.2022
- Learned all required tasks quickly to maximize performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Cleaned theaters when needed
Team Member
Target
07.2019 - 06.2022
- Unloaded the truck in an organized way
- Stocked shelves and put away the remaining items in the back
- Helped customers in the checkout lanes when needed
- Helped customers finding items in the store
Cook
Burger King
06.2016 - 08.2017
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Communicated closely with servers to fully understand special orders for customers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Grocery Stocker
Mariano's Fresh Market
05.2015 - 08.2015
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks..
- Checked for outdated and overripe grocery items and removed from inventory.
- Checked aisles for spills to complete quick clean-up.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
Education
Radiologic Technology Program -
William Rainey Harper College
Chicago, IL05-2028
High School Diploma -
Buffalo Grove High School
1100 W Dundee Rd, Buffalo Grove, IL 6008905-2017
Skills
- Problem-solving skills
- Manual and automated medication dispensing
- Updating medication histories
- Adaptive Learner
- Insurance billing
- Advanced math skills
- Pharmacy operations
- HIPAA
- Billing and coding
- Refill requests
- Pharmaceutical calculations
- Attention to detail
Certification
- CPhT - Certified Pharmacy Technician
- Licensed Pharmacy Technican
Timeline
Certified Pharmacy Technician
Wal-Mart Pharmacy
05.2023 - Current
Team Member
Target
07.2019 - 06.2022
Team Member
AMC
04.2019 - 10.2022
Cook
Burger King
06.2016 - 08.2017
Grocery Stocker
Mariano's Fresh Market
05.2015 - 08.2015
Radiologic Technology Program -
William Rainey Harper College
High School Diploma -
Buffalo Grove High School
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