Kenneth Chestnut
Chicago
Summary
Dynamic professional with a proven track record at Jimmy John's, excelling in effective leadership and team management. Enhanced operational efficiency through innovative strategies and strong problem-solving skills. Committed to maintaining high standards while fostering a collaborative environment, resulting in improved team performance and customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Person In Charge
Jimmy John's
01.2025 - Current
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved overall team performance by implementing efficient management strategies and providing clear guidance.
Bike Courier
Cut Cats
10.2023 - Current
- Collaborated with dispatch team to ensure effective communication and smooth operations in task assignments.
- Balanced multiple tasks simultaneously while maintaining punctuality for each scheduled delivery throughout the day''s route plan.
- Improved delivery efficiency by optimizing routes and schedules for daily bike courier tasks.
- Enhanced customer satisfaction with timely and accurate deliveries of packages.
- Maintained a high level of physical fitness to ensure optimal performance in bike courier role.
- Adapted quickly to changing weather conditions while maintaining a steadfast commitment to completing assigned duties within specified time frames.
- Developed strong relationships with clients by providing consistent, reliable, and friendly service as a bike courier.
Person In Charge
Jimmy John's
11.2024 - 01.2025
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Kept a clean store up to FDA standards
- Handled register and counted out drawers for shift change and shift close
- Sliced meats and cheese to company standards
- Performed daily line checks to ensure all products met store criteria
- Handled customer complaints, resolved issues with customers
Biker Courier/Pizza Cook
Giordano's Pizza
07.2017 - 10.2020
- Greeted recipients, delivered food and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Skills
- Effective leadership
- Team management
- Staff development
- Innovation skills
Certification
ServeSafe Food Handler Certificate
Timeline
Person In Charge
Jimmy John's
01.2025 - Current
Person In Charge
Jimmy John's
11.2024 - 01.2025
Bike Courier
Cut Cats
10.2023 - Current
Biker Courier/Pizza Cook
Giordano's Pizza
07.2017 - 10.2020
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