Kennedy McMullin
Morris
Summary
Dedicated Personal Support Worker with a proven track record at Illinois Valley Industries, excelling in health monitoring and crisis intervention. Recognized for building strong client relationships and enhancing community integration, ensuring clients receive compassionate care and support. Adept at record keeping and problem-solving, committed to improving client well-being and satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Illinois valley industries
Morris
05.2023 - Current
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Provided companionship to isolated or lonely clients by engaging in conversation and accompanying them on outings.
- Assisted with meal planning to meet nutritional plans.
- Maintained detailed records of services performed on clients.
- Maintained a safe environment for clients by ensuring all equipment is properly stored when not in use.
- Built strong and trusting rapport with clients and loved ones.
Direct Support Professional
Mosaic Health
Dwight
09.2022 - 05.2023
- Maintained detailed records of services performed on clients.
- Monitored health and well-being of clients and reported significant health changes.
- Used approved crisis intervention techniques in emergency situations.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Assisted individuals in learning and developing new skills.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Assisted individuals in development of social skills to become integrated in community.
- Assisted in planning and implementing recreational activities for participants.
Store Manager
Circle K
Dwight
04.2019 - 09.2022
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Ensured compliance with safety regulations and company policies.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Updated and maintained store signage and displays.
- Delegated work to staff, setting priorities and goals.
- Developed strategies to maximize sales and profitability.
Assistant Manager
Circle K
Morris
07.2017 - 04.2019
- Established processes for monitoring customer satisfaction levels.
- Managed customer service inquiries and complaints in a timely manner.
- Assisted with creating presentations using PowerPoint or other software programs.
- Prepared materials such as name tags or handouts prior to meetings or events.
- Maintained inventory of office supplies and placed orders when necessary.
- Answered phone calls and responded to emails in a professional manner.
Customer Service Representative
Circle K
Morris
06.2016 - 07.2017
- Maintained a high level of professionalism when dealing with difficult customers.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer complaints promptly and efficiently.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma -
Morris Community High School
1000 Union St Morris, IL05-2016
Some College (No Degree) - Nursing
Coe College
1220 1st Ave NE Cedar Rapids, IA 52402Skills
- Personal care
- Meal preparation
- Health monitoring
- Crisis intervention
- Record keeping
- Companionship provision
- Community integration
- Customer service
- Time management
- Conflict resolution
- Communication skills
- Problem solving
- Safety awareness
- Special needs care
- Project planning
- Supportive personality
- Housekeeping
- Medication and appointment reminders
- Cooking and meal preparation
- Client transportation
- Task prioritization
- CPR certification
- First aid response
Languages
Spanish
Limited
English
Native/ Bilingual
Certification
- CPR/AED/Adult First Aid certified through 2/17/27
Affiliations
- Relaxing activities (crochet, puzzles, and reading)
- Going to concerts or activities with friends
- Swimming
References
References available upon request.
Timeline
Personal Support Worker
Illinois valley industries
05.2023 - Current
Direct Support Professional
Mosaic Health
09.2022 - 05.2023
Store Manager
Circle K
04.2019 - 09.2022
Assistant Manager
Circle K
07.2017 - 04.2019
Customer Service Representative
Circle K
06.2016 - 07.2017
High School Diploma -
Morris Community High School
Some College (No Degree) - Nursing
Coe College