Kennedy Chou
Carbondale
Summary
Dedicated professional with strong customer service management skills. Known for enhancing customer satisfaction and resolving issues promptly. Experienced in team leadership and effective communication. Proactive shift leader with a proven track record in optimizing team performance and enhancing customer experiences. Skilled in problem-solving and fostering open communication, contributing to a positive work environment and increased satisfaction ratings.
Overview
3
3
years of professional experience
Work History
Shift Leader
Panda Express
Marion, IL
04.2025 - Current
- Coordinated shift schedules to optimize staffing and reduce labor costs.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
Sales Associate
Ross Dress for Less
Carbondale, IL
07.2024 - 01.2025
- Resolved customer complaints promptly, contributing to improved satisfaction ratings.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Cashier
Blend Tea Crepe Lounge
Carbondale, IL
07.2023 - 10.2023
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in maintaining cleanliness and organization of front counter and dining area.
- Restocked inventory items to ensure availability of popular menu selections.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Du Quoin High School
Du Quoin, IL05-2024
Skills
- Team leadership
- Positive attitude
- Problem-solving
- Cash handling
- Customer service management
- Strong verbal and written communication
- Creative problem solving
- Team collaboration and leadership
Timeline
Shift Leader
Panda Express
04.2025 - Current
Sales Associate
Ross Dress for Less
07.2024 - 01.2025
Cashier
Blend Tea Crepe Lounge
07.2023 - 10.2023
High School Diploma -
Du Quoin High School