Kennedy Chavez
Moline
Summary
Detail-oriented teller with a proven track record in cash handling and customer support. Known for professionalism and approachability, consistently delivering accurate transactions and fostering positive client relationships.
Overview
10
10
years of professional experience
Work History
Teller
IHMVCU
09.2025 - Current
- Processed customer transactions efficiently, ensuring accuracy and adherence to IHMVCU policies.
- Maintained cash drawer integrity by balancing daily transactions and following security protocols.
- Assisted customers with account inquiries, providing timely support and information.
- Educated clients on financial products, enhancing their understanding of available services.
- Collaborated with team members to streamline transaction processes and improve customer service experience.
- Handled cash deposits and withdrawals accurately while minimizing errors in processing.
- Adapted quickly to new systems and procedures, contributing to overall team productivity and service quality.
- Promoted a welcoming atmosphere in the branch by greeting members warmly upon arrival and addressing them by name when possible.
Customer Service Representative
Group O
07.2018 - 04.2021
- Managed high-volume calls, ensuring timely responses and maintaining customer satisfaction levels.
- Delivered exceptional customer support using CRM systems to resolve inquiries efficiently.
- Collaborated with team members to streamline processes, improving service delivery times.
- Trained new staff on best practices for customer interaction and system usage.
- Developed individualized learning plans to enhance mentee skills and knowledge retention.
- Provided constructive feedback to mentees, fostering a culture of continuous improvement.
- Monitored progress of mentees, ensuring adherence to established objectives and timelines.
Delivery Driver
Pizza Hut
01.2017 - 07.2018
- Delivered pizzas efficiently, ensuring timely and accurate order fulfillment.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Adhered to safety protocols and traffic regulations while driving in diverse conditions.
- Managed cash transactions and maintained accurate financial records for deliveries.
- Trained new drivers on delivery routes, procedures, and customer service best practices.
Education
High School Diploma -
Sherrard High School
SherrardSkills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Approachable
- Positive
- Cash management
- Friendly
Timeline
Teller
IHMVCU
09.2025 - Current
Customer Service Representative
Group O
07.2018 - 04.2021
Delivery Driver
Pizza Hut
01.2017 - 07.2018
High School Diploma -
Sherrard High School