Kennedy Borum
Berwyn
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
4
4
years of professional experience
Work History
Server
Cajun Boil & Bar
Oak Park
09.2022 - Current
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Trained new employees on restaurant procedures and plating techniques.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Server
Olive Garden
North Riverside
10.2021 - 09.2022
- Upheld high standards of sanitation in accordance with health department regulations.
- Checked food before serving it to customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
To Go Specialist
Olive Garden
North Riverside
01.2021 - 09.2022
- Prepared special orders according to customer requests while maintaining high standards of quality assurance.
- Processed payments for take-out orders using POS system or credit card machine accurately and efficiently.
- Assisted kitchen staff with food preparation tasks such as preparing soup and salad.
- Ensured that all food safety regulations were followed during meal preparation process.
- Verified accuracy of all orders before packing them into bags or containers for take-out.
- Kept track of inventory levels and restocked shelves with supplies such as condiments, napkins and utensils.
- Checked temperatures of hot foods regularly to make sure they were kept at safe serving temperatures.
Education
High School Diploma -
J S Morton West
North Riverside , IL06-2022
Skills
- Food sales and promotion
- Order accuracy
- Point of sale (POS) system operations
- Wine service
- Dining crew workflow optimization
- Hospitality service expertise
- Food running
- Memory retention
- Strong work ethic
- Cash handling
- Effective customer upselling
- Server training
- Positive and professional
- Exceptional customer service
- High volume dining
- Multitasking and organization
Timeline
Server
Cajun Boil & Bar
09.2022 - Current
Server
Olive Garden
10.2021 - 09.2022
To Go Specialist
Olive Garden
01.2021 - 09.2022
High School Diploma -
J S Morton West