Kennadie Wild

• As a Receptionist at Ed Morse Parts Center, I was the first point of contact for customers, vendors, and staff, ensuring that all visitors and inquiries were handled professionally and efficiently. My role supported smooth daily operations through excellent communication, organization, and customer service. Key responsibilities included: Front Desk Operations: Greeted and directed customers, visitors, and delivery personnel upon arrival, providing them with the necessary information and directing them to the appropriate department or staff member.Customer Service: Answered phone calls, emails, and in-person inquiries, offering assistance with product availability, order status, and general company information. Provided a welcoming and helpful environment for all customers and guests.. Administrative Support: Assisted with clerical duties such as data entry, filing, and maintaining records.Order Processing: Helped process incoming parts orders, ensuring accurate information was entered into the system and verifying that all necessary details were captured for fulfillment. Communication Hub: Acted as a communication hub between departments, relaying information between the parts center, warehouse staff, and customers to ensure smooth operations.Team Collaboration: Worked alongside the parts sales and warehouse teams to streamline operations, providing necessary support for day-to-day functions and contributing to team goals.

At Wright Accounting, my main duties were doing 30 plus business’s bank reconciliations, responding to emails, answering phone calls, fulfilling client requests, and assisting my bosses with any tasks they needed completed. Every month, I needed to meet the deadlines for each business for sales tax, payroll tax, and wage reports, while every 3 months I would assist with completing business quarterlies. Since I was the main employee working with clients, I had to be sure to communicate clearly and positively with not only them, but my managers too. I followed all procedures to ensure client information was always kept secure and private. Experience using excel, word, sheets, docs, quickbooks, phone and email communication.

• Taking precise orders while serving other coffee orders and also doing small duties like, but not limited to, solving customer inquiries, refilling cups, providing menus, making recommendations and resetting and sanitizing tables. Worked during times of low staff therefore picking up roles of other workers while still doing my own. After 3 years I worked up to a management position where I was able to make slight changes in the business itself, take on more roles, and assist in hiring and training.